ServiceNow Wants You to Vibe Code Your Next Enterprise App

ServiceNow’s new platform release is now available, and it includes a vibe coding tool for users to build their next enterprise application. Described as a “breakthrough” for app development, ServiceNow’s Build Agent promises to transform an idea into a production-ready app in seconds, with no coding needed, just natural language. Simply type what you want built, and the bot will automate the design, construction, logic, integrations, testing, and governance.

Traditionally, it can take a considerable amount of time for those looking to build apps that integrate with ServiceNow. However, with the new Build Agent, development time has been significantly reduced, and teams no longer have to be worried if a developer has the required skills to build an app—the no-code environment eliminates that concern.

Using AI in software development is not unheard of. The popularity of vibe coding is evident with people using Cursor, GitHub Copilot, Vercel’s v0, Lovable, Replit, and Windsurf. The inclusion of a vibe coding agent in ServiceNow changes the barriers to entry, speed, and flexibility of app building, something that CIOs, IT teams, and developers are concerned with.

To assuage executives’ fears about the safety and security of AI-generated apps, ServiceNow boasts that all apps developed by the Build Agent come with audit trails, security, and compliance built in. This should hopefully convince IT that there aren’t as many—or any at all—vulnerabilities that they need to worry about.

And rather than having developers build out in the open, ServiceNow is making developer sandboxes available. These are isolated environments within a single platform instance, allowing multiple teams to collaborate, build, and test new features without conflicts or affecting what’s in production. ServiceNow says that in the sandboxes, developers can safely experiment with vibe coding, test AI-powered workflows, and resolve version control issues before going live.

Better Security for the Digital Workforce

Build Agent isn’t the only tool launching today. ServiceNow is also releasing built-in AI platform security capabilities to protect sensitive information, govern integrations, and manage the growing AI footprint. One of these is the Vault Console, which offers a guided experience for discovering, classifying, and protecting sensitive data transmitted across workflows. Administrators could, for example, identify personal data across customer service tickets, implement a different protection policy, and track compliance activity. It provides recommendations on how to secure newly discovered sensitive data and includes a dashboard to monitor key metrics.

The second security tool is the Machine Identity Console. It addresses integration security, specifically with bots and APIs. As the digital workforce grows and more API connections are made, this new console provides order around chaos. It provides visibility into all inbound API integrations and takes corrective action if anything appears suspicious. For example, if an integration uses basic authentication or hasn’t been active in 100 days, ServiceNow states the Machine Identity Console will identify it and suggest ways to remediate.

Both the Vault Console and Machine Identity Console build on ServiceNow’s AI Control Tower offering, which the company announced at its Knowledge 2025 conference.

Plan Your Autonomous Workflows

The final piece of ServiceNow’s Zurich platform release empowers customers to instruct AI on precisely when to automate workflows—and how those workflows should behave once activated. The company is releasing two new capabilities: Agentic playbooks and a unified Process and Task Mining.

With traditional playbooks, teams have a guide that outlines a structured sequence of steps to be taken, based on predefined rules and processes. It’s the same thing with agentic playbooks, only that it embeds AI into the framework. ServiceNow states that this feature eliminates manual effort, completing tasks in seconds, and enables faster action. It’s the instruction manual for AI agents.

Regarding Process and Task Mining, ServiceNow is consolidating these two tools into a single platform. Instead of examining company-wide processes and individual tasks separately, this unification provides teams with a comprehensive view of how work flows across the organization.

All of these features from ServiceNow’s Zurich release can be found in the ServiceNow Store today.

Featured Image: ServiceNow CEO Bill McDermott takes the stage at Knowledge 2025 to unveil the company’s new AI platform. Credit: Ken Yeung