Archive
Tag: ServiceNow
ServiceNow’s AI Control Tower Lands Inside Amazon Bedrock Agentcore
Enterprises that have gone the build-your-own route with agentic AI—picking their own models and standing up their own agent infrastructure on platforms like Amazon Bedrock AgentCore—have had to figure out governance themselves. ServiceNow is offering them a shortcut. The company on Wednesday connected its AI Control Tower with AgentCore, giving customers a single layer to […]
ServiceNow Expands AI Control Tower With Enforcement Capabilities Across the Enterprise
Once meant to serve as a traffic manager for AI agents, ServiceNow’s AI Control Tower is evolving into what the company calls an end-to-end AI command center. A year after its launch, ServiceNow is making the case that dismissing it as an add-on is a mistake—it’s now become critical to how enterprises manage AI at […]
ServiceNow to Enterprises: Stop Asking AI for Advice. Start Letting It Work.
The average sales rep spends just 10 hours a week actually talking to customers, according to Ipsos research. Security teams watch vulnerability backlogs grow faster than they can triage them. HR desks generate more than 40 million cases a year—most of it routine, repeatable, and stubbornly manual. The problem isn’t talent. It’s that the work […]
ServiceNow Otto Is the Front Door to an AI Platform Built to Finish the Work
Enterprises have spent the past few years deploying AI across their organizations, only to find it stops short of actually finishing the job. Employees still navigate between applications, chase down approvals, and route their own requests. This is because most AI tools are built inside a single application, unable to cross the boundaries of departments […]
ServiceNow’s Context Engine Infuses AI Agents With the Know-How to Act
An AI agent is only as good as the information it has. To ensure optimal performance, ServiceNow has developed what it calls the Context Engine, an enterprise-grade tool that pairs AI agents with an organization’s institutional knowledge, relationships, and decision history. It’s the centerpiece of a broader set of announcements the company is making on […]
ServiceNow Puts AI in the Driver’s Seat With Autonomous Workforce and EmployeeWorks
The time for piloting AI in the enterprise is over. Businesses now “need AI that gets work done.” That’s the message from ServiceNow President and Chief Product and Operating Officer Amit Zavery, who says companies are demanding measurable gains in productivity and ROI at scale. In response, ServiceNow is announcing its Autonomous Workforce—AI specialists capable […]
Claude Code Becomes the Engine Behind ServiceNow’s Vibe Coding Agent
ServiceNow is upgrading its Build Agent, shifting the coding assistant to run by default on Anthropic’s Claude Code instead of the general-purpose Claude model. This change gives users access to a language model purpose-built for software development, better suited to handling coding tasks and application logic when building production-grade apps and agents. This move is […]
ServiceNow Extends AI Control Tower to Microsoft Tools in Bid to Become AI Traffic Controller
ServiceNow is strengthening its long-running partnership with Microsoft with a fresh wave of integrations. The company’s AI Control Tower will now connect directly with Microsoft’s AI Foundry and Copilot Studio. ServiceNow is also bringing its AI Experience and Now Assist tools into Microsoft’s productivity apps. And for developers, ServiceNow’s Build Agent communicates with GitHub Copilot. […]
ServiceNow Uses Figma Files as Prompts to Generate Enterprise Apps
They say that a picture is worth a thousand words, and ServiceNow is putting that to the test when it comes to building the next generation of enterprise applications. The company has announced that it now supports Figma in its Build Agent, allowing Figma design files to be used as prompts for building apps, rather […]
ServiceNow and Nvidia Unveil Apriel 2.0, a Compact Open Model Made for Regulated Industries
ServiceNow and Nvidia have introduced Apriel 2.0, the latest version of their jointly-developed Apriel Nemotron open model. It boasts improved reasoning, native support for multimodal input, and built-in data and safety guardrails. However, unlike its predecessor, which was a general-purpose foundation model, Apriel 2.0 is explicitly designed for autonomous and semi-autonomous agents operating in regulated […]