Insights From the Crossroads of Tech and Business

Shopify and Google are betting on agentic commerce, and to make it work, the two have jointly developed a new protocol that lets AI agents discover products, browse options, and complete purchases on a user’s behalf—all from a chat. The new Universal Commerce Protocol (UCP) is an open-source standard that permits agents to connect with…

Ai2 has unveiled Molmo 2, the latest iteration of its open-source vision-language model (VLM). Arriving over a year after the original, this state-of-the-art update brings the most notable upgrades yet: support for multiple images and video, and grounding. The next-generation Molmo can now count and track objects or actions within videos. And just like its…

Adobe is closing out 2025 with a fresh slate of AI upgrades designed to make video creation and editing easier for creators. On Tuesday, the company is upgrading the availability of its Firefly video editor, along with announcing new tools for precise edits and camera-motion control, a video upscaling feature in Firefly Boards, and support…

Shopify’s Winter 2026 release is here with over 150 new features for merchants, but the centerpiece is a sweeping suite of AI tools designed to do more than automate tasks. From a rebuilt Sidekick AI to agentic storefronts that help sellers control how their brand appears in ChatGPT, Perplexity, and Microsoft Copilot, Shopify is betting…

Adobe is making it easier to use its software without installing it. On Wednesday, the company announced that its popular apps—Photoshop, Express, and Acrobat—can now run natively within OpenAI’s ChatGPT for free. The move gives Adobe access to ChatGPT’s 800 million weekly users, extending its apps’ reach and potentially attracting new subscribers. Pam Clark, Adobe’s…

Glean is expanding its agentic portfolio with autonomous agents it claims are the first built specifically for the enterprise. These bots leverage organizational context to make decisions, adjust their decisions as circumstances change, and function within established governance rules. The startup asserts they’re designed to support employees rather than replace them. “Most ‘agents’ in the…

As the customer service software market undergoes a seismic shift driven by artificial intelligence, Zendesk is positioning itself at the epicenter of transformation. Three years after Tom Eggemeier succeeded co-founder Mikkel Svane as chief executive, the company has evolved into what it claims is an “AI first” company. Its efforts appear to be paying off,…

Amazon Web Services is joining the list of companies embracing agent sprawl in the workplace. Call it whatever you like—the rise of the agentic enterprise or Frontier Firm—tech companies believe the future of work will be one where AI-powered agents will not only aid humans, but simultaneously collaborate with each other. But the world won’t…

Last year, Amazon Web Services introduced Trainum3, its third-generation chip for training large language models (LLMs). At the time, these were state-of-the-art and twice as fast as their predecessors. However, as AI models become larger and more complex, a better way is needed to reduce latency and training times. Today, the company is introducing Amazon…

Amazon Web Services (AWS) has worked with many large companies to develop large-scale AI infrastructure, from Anthropic to Saudi Arabia-backed HUMAIN. Now, the company wants to make it easier for the public sector to access the same capabilities, without the heavy investment. At this year’s re:Invent conference, the tech firm announced the launch of AI…