Category: Business

ServiceNow Launches Flow, an AI Service Desk That Works Inside Slack and Teams

IT teams spend much of their time solving the same problems again and again, from password resets to questions about company policy. ServiceNow’s new service, Flow, is built around a simple idea: once someone resolves one of those requests in a Slack or Microsoft Teams conversation, they can click a single button, and Flow will […]

Oracle Launches Fusion Claw, an OpenClaw-Inspired Runtime for Its Enterprise AI Apps

In most hospitals, someone has the job of making sure there are enough nurses on every floor for every shift, and on a bad morning, working that out can take the better part of a day. Oracle says its software can now do the same work in minutes and, if the hospital allows it, change […]

Microsoft’s Rebuilt Copilot Is a Bet on How Companies Will Work Next 

In 1981, a multinational company that wanted to know what the next financial quarter looked like had to piece the answer together from interoffice memos and faxes, each moving from desk to desk until someone could reconcile the numbers. That labor-intensive process disappeared with the introduction of the Excel spreadsheet, which traveled as an email […]

Okta Launches Blueprint Alliance to Set Standards for Securing Enterprise AI Agents

Unsanctioned agents. Borrowed credentials. Agents exceeding orders. These are the things that keep enterprise security teams up at night. Software vendors have shipped tools to rein them in, but Okta argues those efforts are piecemeal. It’s like trying to empty the ocean with a teaspoon. That’s why on Wednesday at its annual Oktane conference, the […]

Handshake’s AI Skills Studio Turns Free AI Training Into Hiring Evidence

In June, Handshake, the self-described “career network for the AI economy,” acquired the AI-native learning platform Uplimit. Handshake said it was the first step in building a skills studio that connects skill development to career opportunities. Today, that learning hub is now open and free for any job seeker looking to reskill or upskill to […]

HubSpot Puts Breeze Assistant in Charge of Its AI Agents

HubSpot knows workers use multiple AI agents, but they don’t have time to manage them or even figure out which one best suits the job. So, to make things easier, the company this week decided to put its newly upgraded Breeze Assistant in charge, empowering it to coordinate other agents on the HubSpot platform. In […]

Live Blog: Dreamforce 2026—the Agentic Enterprise Gets Real

Salesforce Unveils ‘Trusted Enterprise AI Harness’ to Give AI Agents Business Context

Salesforce built its business on human users, but over the past couple of years, it’s been building for the digital ones. Since launching Agentforce in 2024, the company has invested in helping customers become what it calls “agentic enterprises”—firms where autonomous agents work alongside human employees. On Thursday, Salesforce introduced the latest step in its […]

Botsitting, Botshitting, and the Hours AI Never Gave Back

We’re being bombarded by tech companies hyping the transformation of the workforce, which they contend no longer consists solely of human-to-human collaboration but also of human-to-AI agent collaboration. It’s the era of the agentic enterprise or the proliferation of Frontier Firms—whichever marketing label you prefer. Yet, despite all the pronouncements that AI agents will accelerate […]

Glean Bets the Enterprise AI Fight Will Be Won on Context

An AI agent that doesn’t know your company burns money trying to prove it. That’s the argument Glean is making as it pitches why context is critical to the success of any enterprise AI program. At its annual customer conference, Glean:GO, in San Francisco this past week, that was the only thing the company wanted […]