Archive
Tag: Enterprise Cloud
Generative AI Becomes Top IT Priority in 2025—and Is Getting a Seat in the C-Suite: AWS
Generative AI is everywhere, but that doesn’t mean workers are ready for it. While tech providers promise their solutions lead to task automation, better creativity, and faster decisions, a new Amazon Web Services (AWS) study identifies a major obstacle: Companies still lack the skilled talent needed to put these tools to work. Workers without the […]
Salesforce Extends Agentforce to HR, So Employees Can Skip the HR Shuffle
A staggering 86 percent of chief human resource officers (CHRO) say digital labor will soon be essential to their roles, according to a new Salesforce study. To support this, the company is launching a variation of its Agentforce platform specifically tailored to the human resource industry. Agentforce for HR Service, as it’s called, plugs directly […]
Salesforce Supercharges Tableau With ‘Agentic Analytics’ to Deliver Smarter BI
Salesforce is adding a bit of agentic magic to Tableau. The company announced it’s bringing agentic analytics to the data visualization software through a new offering called Tableau Next. It’s all about helping executives get faster, sharper intelligence to drive decisions. The tool leverages AI to analyze a company’s data better and provide actionable insights […]
Google’s Customer Engagement Suite Gets Human-Like AI Agents with Voice, Emotion, and Video Support
Google is rolling out an update to its Customer Engagement Suite. The latest release enhances its Conversational Agent product with new features designed to help organizations build more interactive and personalized AI-powered call center experiences. Specifically, it has human-like voice comprehension and improved emotional intelligence, allowing the bots to adapt better to conversations in real-time. […]
Google Pushes Agent Interoperability With New Dev Kit and Agent2Agent Standard
Google is doubling down on enterprise AI. At Cloud Next 2025, the company unveiled new cloud capabilities designed to help businesses turn AI potential into real-world impact. That includes the arrival of Gemini 2.5 Flash on the Vertex AI developer platform and upgrades to its generative media models. And, as AI agents begin taking on […]
Salesforce Bets Big on Agentblazers: Training One Million Builders for the AI Era
As Salesforce further promotes its vision of an agentic workforce, it must equip the next generation of builders with the necessary knowledge to unleash these AI bots. To accomplish this, the enterprise tech firm has turned to a familiar playbook while also banking heavily on its Trailhead education platform. It has set an ambitious goal: […]
Salesforce Expands Agentforce to Bring ‘Proactive’ AI Agents to Any App or Workflow
Salesforce is updating its agentic development platform, infusing AI agents with new autonomous capabilities. With the release of Agentforce 2dx, created bots are moving away from the confines of a chat interface and can now be embeddable in any application, workflow, or process. The newest Agentforce update, revealed at Salesforce’s TDX conference, includes new features designed […]
Salesforce Unveils AgentExchange, a Built-In Marketplace for Agentforce
Twenty years ago, Salesforce introduced AppExchange, a cloud-based marketplace for business applications. It was designed to strengthen the platform and provide CRM administrators and developers with a space to showcase their apps. Since then, it has become a key part of Salesforce’s ecosystem. Today, there have been more than 13 million installs, and it now […]
IT Leaders Bet on AI Agents to Ease Growing Workloads, But Integration Remains a Major Hurdle
Companies are embracing the artificial intelligence revolution, turning to AI agents to help them scale for the future. That’s good news for enterprise agentic platform providers like Salesforce, Zendesk, and ServiceNow and startups like Cognition Labs, Adept AI, and LangChain. However, while there’s tech adoption, it’s not being smartly executed. New research from MuleSoft, Venson […]
AWS Adds New Models, Caching, and Data Integration to Amazon Bedrock
If you thought Amazon Web Services (AWS) was done revealing updates to Amazon Bedrock, you’re in for a surprise. After all, it’s the centerpiece of the company’s push to bring inference to all applications. That said, the generative AI development platform is receiving another slate of features and capabilities now generally available or in preview. […]