Archive
Category: Enterprise
Salesforce Acquires AI Automation Startup Convergence to Bolster Its Agentforce Platform
Salesforce has announced that it has entered into a definitive agreement to acquire Convergence.ai, a startup building AI automation software. The deal terms were not disclosed, but Salesforce stated that the Convergence “team and technology” would help enhance its Agentforce platform. “The next wave of customer interaction and employee productivity will be driven by highly […]
You.com Launches ARI Enterprise, an AI Research Agent for Financial Analysts and Consultants
In February, the enterprise AI platform You.com introduced its Advanced Research and Insights (ARI) agent, designed to perform deep research and act as a personal AI consultant. Now, just three months later, the company is rolling out ARI Enterprise, a new version designed specifically for consultants, financial analysts, and researchers. And according to You.com, it […]
Twilio Plugs Into Microsoft to Deliver the ‘Last Mile’ of Enterprise AI Conversations
Twilio and Microsoft have entered into a multi-year partnership to accelerate the use of conversational AI in enterprise customer communication. Announced at Twilio’s SIGNAL conference, the tie-up will let developers build AI-powered tools and applications on top of Twilio’s newly refreshed customer engagement platform and Microsoft’s Azure AI Foundry. In addition, Twilio introduced a range […]
Cloudflare’s New MCP Remote Servers Let AI Agents Handle User Requests and System Operations
MCP clients like Cursor, Windsurf, and Claude can now connect directly with Cloudflare’s infrastructure, enabling account automation, information processing, and more. This is thanks to the launch of Cloudflare’s remote Model Context Protocol (MCP) server suite. The company has initially made public 13 such offerings, each one providing a specific service that can be provided […]
ServiceNow Debuts AI Control Tower to Manage the Chaos of Enterprise AI Agents
“If you look at the AI platform for business transformation, ServiceNow has formed itself as the control tower for AI transformation across all other platforms in the enterprise,” Bill McDermott, ServiceNow’s chief executive, told CNBC in December. “What’s really happening…is [that] work is not happening in a single department. Work goes across every function in […]
ServiceNow and Nvidia Debut Apriel Nemotron 15B, an Open-Source Reasoning Model Built for Faster, Cheaper Agentic AI
ServiceNow and Nvidia have had a long-standing partnership building generative AI solutions for the enterprise. This week, at ServiceNow’s Knowledge customer conference, the two are introducing the latest fruits of their labor, a new large language model called Apriel Nemotron 15B with reasoning capabilities. The companies believe it performs as well as OpenAI’s o1-mini, Alibaba’s […]
ServiceNow Reboots Workforce Training With Launch of ServiceNow University, Eyes 3M Learners by 2027
ServiceNow is the latest tech company to launch a workforce training initiative with the debut of ServiceNow University. The program joins a growing list of career development efforts from firms like Salesforce, LinkedIn, Microsoft, Coursera, Google, AWS, and IBM, all aimed at helping workers build the skills needed in a rapidly growing technological economy. The […]
Generative AI Becomes Top IT Priority in 2025—and Is Getting a Seat in the C-Suite: AWS
Generative AI is everywhere, but that doesn’t mean workers are ready for it. While tech providers promise their solutions lead to task automation, better creativity, and faster decisions, a new Amazon Web Services (AWS) study identifies a major obstacle: Companies still lack the skilled talent needed to put these tools to work. Workers without the […]
Salesforce Extends Agentforce to HR, So Employees Can Skip the HR Shuffle
A staggering 86 percent of chief human resource officers (CHRO) say digital labor will soon be essential to their roles, according to a new Salesforce study. To support this, the company is launching a variation of its Agentforce platform specifically tailored to the human resource industry. Agentforce for HR Service, as it’s called, plugs directly […]
Zapier Enters AI Orchestration Market With Enterprise-Ready Platform Connecting 8,000 Apps
Zapier, long known for workflow automation, is stepping into the AI orchestration arena with a new platform that helps startups and enterprises integrate, automate, and scale AI across thousands of apps. The company has hyped up its offering, describing it as the “most-connected” of its kind. Customers using the AI orchestration platform will have two […]