Archive
Category: Business
LinkedIn Enters AI Agent Space with New Hiring Assistant to Transform Recruiting
LinkedIn has entered the agentic age by launching its first AI bot, Hiring Assistant. Like most agents, it was built to help recruiters address their more repetitive tasks and provide them the freedom to focus more on more impactful jobs to be done. “Over half (55 percent) of HR professionals globally say expectations of them […]
Salesforce’s Agentforce Goes Live, Turning Up the Heat in the AI Agent Fight With Microsoft
Get ready for a proliferation of autonomous agents. Salesforce’s Agentforce platform is now generally available, publicly launching more than a month after its introduction. With it, the company is ushering in the democratization of sophisticated AI bots, providing a solution in which anyone can quickly develop AI agents that connect with their enterprise data and […]
Celebrities and Artists Slam AI Training, Calling It a ‘Major Threat’ to Livelihoods
IN THIS ISSUE: Those in the arts, media, and entertainment industries are among the more vocal regarding AI, behaving as doomsayers and calling for more protection for their work. Plus, iPhone users will finally get AI on their devices when the first set of Apple Intelligence features are released next week; OpenAI may soon release […]
Augment Code Unveils AI-Powered Coding Tool to Challenge GitHub Copilot’s Dominance
Six months after raising a $227 million Series B round of funding, Augment Code is finally revealing its secret: it’s building an alternative to GitHub’s Copilot. It’s billed as a developer AI made for teams capable of understanding codebase and how engineers build software. “Our deep understanding of our customer’s software and how it is […]
Microsoft to Launch AI Agents in Copilot Studio Public Preview Next Month, Firing Back at Salesforce
Microsoft is inching closer to letting businesses create autonomous AI Agents using its Copilot solution. At its AI Tour in London this week, the software company announced plans to bring a new set of capabilities within Copilot Studio into public preview in November 2024. Originally introduced at this year’s Build developer conference, these features are […]
Dropbox Acquires Nira, Hiten Shah’s Cloud Document Security Startup
Dropbox has acquired Nira for an undisclosed amount. The company buried the news in this week’s Dash for Business announcement, revealing that the startup’s technology is behind the AI-powered search app’s content governance capability. Founded in 2020 by Marie Prokopets and serial entrepreneur Hiten Shah (KISSmetrics, Crazy Egg, and Quick Sprout), Nira provides companies with […]
Dropbox Unleashes Dash, Its AI-Powered Search, for the Enterprise
When Dropbox launched Dash in June 2023, the goal was to make this AI-powered “universal search tool” a solution for organizing files and folders scattered across countless tabs and apps. Initially, Dash was tailored to personal users and freelance workers to reduce the time they spend looking for content they need to do their jobs. […]
‘It Delivers’: Intercom’s Next-Gen Fin AI Agent Switches from OpenAI to Anthropic
Wrapping up a week packed with AI agent announcements, Intercom has unveiled Fin 2, the newest version of its customer service bot. The company claims its agent will be able to “answer more questions, in more ways, in more places.” To accomplish this, Intercom has added features designed to improve Fin’s intelligence and help it […]
Why Zendesk Thinks AI Is Key to Restoring ‘Humanity’ to Dreaded Customer Service Calls
This week, we’re exploring AI agents, an emerging topic that will dominate company discussions in the coming months as they reshape business interactions, both between organizations and consumers. I just returned from New York City, where I attended Zendesk’s inaugural AI Summit as a company guest. It seems like AI summits are everywhere these days; […]
Sierra Gives Its AI Agents a Voice, Delivering Lifelike Customer Service Over the Phone
Everyone is racing to give AI agents a voice. On the same day Zendesk announced voice capabilities for its AI agents, Sierra revealed it is also adding voice to its customer service bots. “People are highly sensitive to the subtleties of a voice and the flow of a conversation,” Sierra’s co-founders Bret Taylor and Clay […]