Archive
Category: Business
Inside ServiceNow University’s Big Idea: Reskilling Through Play, Not Pressure
ServiceNow has evolved into a mission-critical platform that’s now deeply integrated into the daily operations of most enterprises. In 2023, the company claimed that 85 percent of Fortune 500 companies were customers. Now, as adoption accelerates, there’s a growing need for skilled experts who can design, implement, and maintain ServiceNow environments. It’s essentially why the […]
Microsoft Pushes AI to the Edge
IN THIS ISSUE: Microsoft pushes AI innovation to the edge. Will OpenAI crack the AI hardware market, a space where many have stumbled, after acquiring Sir Jony Ive’s AI startup for nearly $6.5 billion? Plus, catch up on this week’s key headlines you might have missed, including what was announced at Google I/O and the […]
Microsoft Adds Model Tuning to M365 Copilot to Build Domain-Specific AI
Microsoft is adding a new feature to its Microsoft 365 (M365) Copilot assistant that transforms it into a domain expert. Announced at Microsoft Build 2025, the feature is called Copilot Tuning and is a low-code service allowing developers to train models on an organization’s own data without needing the assistance of data scientists. Imagine a […]
Microsoft Opens Teams to Smarter AI Agents With A2A Protocol and New Developer Tools
Microsoft is opening the door to more intelligent, autonomous AI agents in Teams. At its 2025 Build conference, the company announced a new developer toolkit that will make it easier to build and deploy agents directly within meetings on the platform, for both private and group use. The update includes support for Google’s Agent2Agent (A2A) […]
Balancing Act: Klarna, AI, and the Future of Work
IN THIS ISSUE: Klarna’s bold AI experiment—cutting headcount and leaning heavily on AI—offers a cautionary tale for companies racing to automate. But does this course correction signal trouble for the AI-first future, or simply reflect growing pains on the road to transformation? Plus, why are tech companies eager to help Saudi Arabia build an AI […]
Salesforce Acquires AI Automation Startup Convergence to Bolster Its Agentforce Platform
Salesforce has announced that it has entered into a definitive agreement to acquire Convergence.ai, a startup building AI automation software. The deal terms were not disclosed, but Salesforce stated that the Convergence “team and technology” would help enhance its Agentforce platform. “The next wave of customer interaction and employee productivity will be driven by highly […]
You.com Launches ARI Enterprise, an AI Research Agent for Financial Analysts and Consultants
In February, the enterprise AI platform You.com introduced its Advanced Research and Insights (ARI) agent, designed to perform deep research and act as a personal AI consultant. Now, just three months later, the company is rolling out ARI Enterprise, a new version designed specifically for consultants, financial analysts, and researchers. And according to You.com, it […]
Twilio Plugs Into Microsoft to Deliver the ‘Last Mile’ of Enterprise AI Conversations
Twilio and Microsoft have entered into a multi-year partnership to accelerate the use of conversational AI in enterprise customer communication. Announced at Twilio’s SIGNAL conference, the tie-up will let developers build AI-powered tools and applications on top of Twilio’s newly refreshed customer engagement platform and Microsoft’s Azure AI Foundry. In addition, Twilio introduced a range […]
Search Impressions Soar with Google’s AI Overview, Even as Website Clicks Decline
It’s been a year since Google introduced AI Overview to its widely used search engine. The feature significantly transformed how people discovered information online, displaying information summaries above traditional search results. At the time, Google’s Vice President of Search, Liz Reid, proclaimed that AI Overview links would deliver more clicks and “valuable traffic to publishers […]
Betaworks Bets AI’s Real Value Will Be Won at the Interface
Betaworks thinks the next big opportunity for AI lies in applications, thanks to the groundwork laid by the flood of investment in AI models and infrastructure. To capitalize on this thesis, the venture firm has hosted AI “camps”—theme-based accelerator cohorts supporting early-stage startups—to look for the next AI app unicorn. On Tuesday, it announced the […]