Archive
Category: Business
What Salesforce Discovered by Letting AI Run Its Help Portal
Salesforce isn’t shy about how it’s using its products, especially its agent development platform. When it comes to embracing AI agents, the enterprise tech firm has openly touted that it’s “drinking its own champagne.” Since Agentforce’s launch, CEO Marc Benioff has used every opportunity to showcase how the service is helping bolster his company’s help […]
Zendesk Acquires HyperArc to Build AI-Powered Customer Intelligence
Zendesk announced on Monday that it has acquired HyperArc, a startup building an AI-first business intelligence platform capable of learning from teams. Financial terms of the deal were not disclosed, but Zendesk says it plans to bolster its analytics capabilities with HyperArc’s HyperGraph engine and real-time generative AI-powered insights. “GenAI is transforming analytics, making it […]
Genies’ AI Avatar Tech Coming to Unity Editor in 2026
Genies, a gaming technology company, is partnering with Unity to bring its customizable AI avatars and asset creation tools to Unity’s Asset Store and Unity Editor. Developers will now have access to game, entertainment, celebrity, and sports IP-driven avatars that they can incorporate into games. The expectation is that this will free resources up to […]
Ai2 Brings OLMo, Molmo, and Tülu AI Models to Enterprise Teams with Cirrascale Deal
Non-profit AI lab Ai2 is partnering with infrastructure platform provider Cirrascale in a move to commercialize its open-source models. OLMo 2, Molmo, and Tülu 3 can now be run via API on Cirrascale’s Inference Platform, enabling companies to avoid the need to deploy the models themselves and the associated costs of in-house systems or expertise. […]
Daily AI Users at Work Report Higher Productivity and Job Satisfaction, Says Slack
Marc Benioff’s vision of a digital labor force is no longer hypothetical—it’s starting to take shape. Days after his company, Salesforce, launched its fourth-generation agentic development platform capable of scaling AI agents across business use cases, its subsidiary Slack released its latest Workforce Index report, which shows AI gaining acceptance among workers. According to the […]
Salesforce Wants to Scale Digital Labor. Agentforce 3 Is the Plan.
Salesforce is scaling up its agentic development platform, adding features to help organizations embrace the hybrid workforce paradigm. Agentforce 3 is the latest in a series of rapid-fire innovations from the enterprise tech giant. This release introduces a new Command Center for overseeing AI agents, adds support for the Model Context Protocol (MCP) across Agentforce […]
Okta’s New Protocol Tackles the Security Blind Spot of AI Agents in the Enterprise
Identity and security platform Okta is introducing a new protocol designed to protect organizations as they transition to an agentic future. Cross App Access is created to minimize security risks as teams leverage these autonomous bots for work. The company claims it’ll remove the need for repetitive authorization consent screens and make agents more secure […]
Inside AWS’s Global Accelerator for the Generative AI Era
Last December, I sat inside the theatre at the Venetian Hotel and Casino in Las Vegas, the home of world-famous magician Shin Lim. Only, I’m not there to see a sleight-of-hand spectacle—I’m there to watch the inaugural “Unicorn Tank,” a startup pitch competition put on by Amazon Web Services (AWS) held during its re:Invent conference. […]
From Sunday Scaries to Late-Night Meetings: Microsoft Confirms the Workday Has No Off Switch
The traditional 9-to-5 workday is rapidly unraveling, replaced by what Microsoft calls the “infinite workday,” a nonstop cycle that begins even before we’re out of bed and stretches late into the night and also into the weekends. The line between work and life has all but disappeared. Microsoft argues that without meaningful change, this trend […]
AI Isn’t Taking Jobs—It’s Making Workers More Valuable
IN THIS ISSUE: Unpack the AI jobs paradox—why AI isn’t replacing workers en masse (yet), but is already reshaping the workforce in profound ways. PwC’s AI jobs barometer reveals who’s thriving, who’s at risk, and why upskilling is urgent. Plus, explore Salesforce’s latest power move to lock down Slack data and what it means for […]