Author
Ken Yeung
For Intercom, All Your Customer Relationships Are Belong to You
When I started working for Intercom a year ago, the initial reactions I received were people asking: “The live chat company?” While that’s primarily the solution it’s known for, the reality is in this age where businesses flock to Facebook, Google, Slack, Kik, WeChat, and other third-party messaging services, Intercom wants to provide the same […]
Snap Has a Startup Accelerator, but Who Benefits?
A fad these days is for corporations to launch startup accelerators, a program designed to help legacy incumbents innovate. We’ve seen these initiatives sprout up time and time again, like with Orange, Samsung, and Qualcomm. In Silicon Valley, entrepreneurs view independent ones like 500 Startups and Y Combinator as a badge of honor. In many […]
Klout’s Role in the Weaponization of Influence
For some, it’s considered to be the punch line to a joke or just a vanity metric. For others, it’s a badge of honor — the dispensation of the “+K” that for years, bolstered their designation as being what has become an overplayed term: influencer. With such a polarizing service, it’s not surprising that the […]
Mark Zuckerberg Turns to Base, Pitches Continued Building as Way Forward
It’s a typical tactic that politicians utilize when they want support for a proposal they’re pitching — hold a rally in a part of their constituency where they have strong backing from their base. But this isn’t always limited to those in elected office. Even though he says he hasn’t set his sights on the […]
Square’s Bitcoin Efforts Generate $34 Million in Revenue, But Doubt Remains
Square announced the results (PDF) of its first-quarter 2018 earnings, and for the most part, it was pretty routine. But one thing that did stand out was the revenue that was generated from Bitcoin: $34 million. This was the first time the company revealed the figure, given the fact that it only started letting its […]
Begin Shuttering Slack-Based Task Management Tool To Pursue The Serverless Stack
Nearly two months ago, Ryan Block launched a Slack bot called Begin with a goal of improving our workplace productivity. But on Thursday, his company announced a major change: The bot is being shuttered in favor of pivoting to become a “continuous delivery platform.” For some, the termination of Begin’s current incarnation might be stunning, […]
Facebook’s Likely Message to Developers at F8: Hear Us Out
Facebook’s F8 developer conference is right around the corner (May 1-2) and while the past few years have been more celebratory and designed to further modernize the company’s ecosystem, the 2018 edition will likely be a bit subdued. Weighing on people’s minds is the latest controversy plaguing Facebook namely, how it uses our data. Whether […]
GitPrime Lands $10.5 Million Investment To Make Engineers More Productive
Companies are always searching for ways to improve productivity. It’s this need that helped propel Slack, Atlassian, and other providers within this “Future of Work” segment to success or notoriety. But one solution doesn’t fit all, especially when it comes to engineers. They are more data-driven and mathematical than others in the workforce, so providing […]
Square’s Weebly Acquisition Beefs Up Its Small Business Stack Offering
When Square started nine years ago, it was simply focused on helping businesses make transactions on the fly, thanks to its iconic mobile card reader. Since then, it has branched out to look at new technologies designed to make commerce easier for business owners and consumers, from creating an online marketplace to the production of […]
Managing Your Healthcare Data Through the Blockchain
Editor’s Note: This post about healthcare’s blockchain usage was originally published on the now-defunct Samsung NEXT blog in April 2018. Data is one of the most valuable commodities in the healthcare industry. It’s so important that there are a host of regulations dictating how it’s protected. But as technology progresses, new threats and workflows have emerged […]