Tag: Slack

Slack Frontline Gives Shift Workers a Simpler Slack, With AI Agents to Follow

Roughly 80 percent of the world’s workers don’t sit at a desk. They stock shelves, ship orders, and care for patients in their homes, and they’re often the only people a customer ever meets from a company. Yet much of the conversation about workplace collaboration and artificial intelligence has centered on the other 20 percent, […]

ServiceNow Launches Flow, an AI Service Desk That Works Inside Slack and Teams

IT teams spend much of their time solving the same problems again and again, from password resets to questions about company policy. ServiceNow’s new service, Flow, is built around a simple idea: once someone resolves one of those requests in a Slack or Microsoft Teams conversation, they can click a single button, and Flow will […]

Live Blog: Dreamforce 2026—the Agentic Enterprise Gets Real

Salesforce Unveils ‘Trusted Enterprise AI Harness’ to Give AI Agents Business Context

Salesforce built its business on human users, but over the past couple of years, it’s been building for the digital ones. Since launching Agentforce in 2024, the company has invested in helping customers become what it calls “agentic enterprises”—firms where autonomous agents work alongside human employees. On Thursday, Salesforce introduced the latest step in its […]

Adobe Brings Photoshop, Firefly, Express, and Other Pro Tools Into Slack

Adobe is continuing its effort to bring Creative Cloud to where its users are. The company announced on Wednesday that it has brought more than 70 pro-grade tools from its creative and productivity suites, including Firefly, Express, Photoshop, Premiere, Acrobat, InDesign, Illustrator, Stock, Lightroom, and more, into Slack. When users install Adobe for Slack, they […]

Slack’s GM Predicts Agents Will Soon Outnumber Humans on the Platform

Slack is about to become a place where most of its users don’t need it — at least not in any human sense. The platform has long been where work happens. That’s been the pitch since day one. But spend time with General Manager Rob Seaman and you start to wonder whether the work happening […]

Slackbot Steps Into the AI Spotlight

For more than a decade, Slack has positioned itself as a place where work happens (remember this commercial?). It has become a central part of how teams communicate and collaborate. But one of its most overlooked features—the Slackbot—is now stepping into a much bigger role and becoming what Salesforce describes as the “ultimate teammate.” Slackbot […]

Developers Can Now Tap Slack’s Real-Time Data With RTS API and MCP Server

Developers looking to ground their AI agents in live workplace data can now tap Slack’s real-time search (RTS) API and its Model Context Protocol (MCP) server. Months after being announced, the two developer tools are now generally available. When incorporated, agents can leverage project conversations, team knowledge, business decisions, and other Slack data to inform […]

Salesforce Brings Slack and Agentforce Into Claude to Let AI Work Where Users Already Are

Salesforce and Anthropic are back with new integrations that make it easier for enterprise workers to use their preferred AI tools on the job. Today’s announcements build on a longstanding partnership between the two tech firms, dating back to 2024. Teams can now use Slack’s Model Context Protocol (MCP) App directly in Claude, transforming the […]

Slack’s New AI Slackbot Is Less About Chat and More About Running the Workplace

Slack bills itself as “where work happens.” Lately, the Salesforce-owned company has been working hard to make that slogan more literal, rolling out features designed not just to speed up how work gets done, but also to keep workers in the app for longer periods. On Tuesday, Slack reinforced that positioning with the general availability […]