Archive
Tag: Enterprise AI Architecture
8 in 10 Workers Are Still Doing AI’s Job for It
IN THIS ISSUE: New Workday research reveals that most employees are still spending their days manually bridging broken systems, even as AI adoption spreads. Then, a new Gallup survey finds most Americans don’t want AI data centers in their backyards, putting a number on the public resistance threatening the industry’s $700 billion infrastructure push. The […]
ServiceNow’s AI Control Tower Lands Inside Amazon Bedrock Agentcore
Enterprises that have gone the build-your-own route with agentic AI—picking their own models and standing up their own agent infrastructure on platforms like Amazon Bedrock AgentCore—have had to figure out governance themselves. ServiceNow is offering them a shortcut. The company on Wednesday connected its AI Control Tower with AgentCore, giving customers a single layer to […]
Twilio’s Ola Is the Communication Layer That Tells AI Agents No
As the AI industry builds agents with greater capabilities and freedom to do what they want, Twilio is choosing to build the layer that decides whether they should. On Thursday, the communications infrastructure platform unveiled Ola, a tool that lets people approve or block actions taken by their AI agents on their behalf. Created by […]
Atlassian Bets That Context-Rich Agents Beat Context-Blind Ones
When Atlassian introduced Rovo AI in 2024, it wasn’t running solely on a foundation model. It was drawing on the Teamwork Graph, the company’s structured map of how people, teams, projects, and decisions connect across an organization, built over more than two decades of enterprise use. That context layer is what Atlassian said set Rovo […]
Twilio Takes On ‘Agent Amnesia’ So Customers Never Have to Repeat Themselves Again
How many times have you called customer service, explained your problem, got transferred, and had to start all over again? With AI agents in the mix, that experience doesn’t get better—it multiplies. Twilio calls it the “conversation gap”: the disconnect between fragmented systems that leaves AI agents without the context they need to pick up […]
ServiceNow Expands AI Control Tower With Enforcement Capabilities Across the Enterprise
Once meant to serve as a traffic manager for AI agents, ServiceNow’s AI Control Tower is evolving into what the company calls an end-to-end AI command center. A year after its launch, ServiceNow is making the case that dismissing it as an add-on is a mistake—it’s now become critical to how enterprises manage AI at […]
ServiceNow to Enterprises: Stop Asking AI for Advice. Start Letting It Work.
The average sales rep spends just 10 hours a week actually talking to customers, according to Ipsos research. Security teams watch vulnerability backlogs grow faster than they can triage them. HR desks generate more than 40 million cases a year—most of it routine, repeatable, and stubbornly manual. The problem isn’t talent. It’s that the work […]
ServiceNow Otto Is the Front Door to an AI Platform Built to Finish the Work
Enterprises have spent the past few years deploying AI across their organizations, only to find it stops short of actually finishing the job. Employees still navigate between applications, chase down approvals, and route their own requests. This is because most AI tools are built inside a single application, unable to cross the boundaries of departments […]
Slack’s GM Predicts Agents Will Soon Outnumber Humans on the Platform
Slack is about to become a place where most of its users don’t need it — at least not in any human sense. The platform has long been where work happens. That’s been the pitch since day one. But spend time with General Manager Rob Seaman and you start to wonder whether the work happening […]
AWS Unveils Agent Registry to Bring Order to Enterprise AI Sprawl
Every major enterprise software vendor—Amazon Web Services, Microsoft, Salesforce, ServiceNow, SAP—is racing to plant a flag in what they’ve variously dubbed the “frontier firm” or the “agentic enterprise.” The pitch is the same regardless of the branding: the future of work runs on digital labor. But as agent deployments multiply, so does the risk. Knowing […]