Archive
Tag: Enterprise AI Adoption
Salesforce Expands Agentforce to Bring ‘Proactive’ AI Agents to Any App or Workflow
Salesforce is updating its agentic development platform, infusing AI agents with new autonomous capabilities. With the release of Agentforce 2dx, created bots are moving away from the confines of a chat interface and can now be embeddable in any application, workflow, or process. The newest Agentforce update, revealed at Salesforce’s TDX conference, includes new features designed […]
Salesforce Unveils AgentExchange, a Built-In Marketplace for Agentforce
Twenty years ago, Salesforce introduced AppExchange, a cloud-based marketplace for business applications. It was designed to strengthen the platform and provide CRM administrators and developers with a space to showcase their apps. Since then, it has become a key part of Salesforce’s ecosystem. Today, there have been more than 13 million installs, and it now […]
Salesforce’s Next Big Challenge: Convincing Developers to Build AI Agents
Marc Benioff believes we’re in the era of digital labor, an opportunity Salesforce’s charismatic chief executive concedes his company is still trying to grasp. “We can see a new world opening when we look at digital labor. When we’re talking about [AI] agents, we’re talking about digital labor,” he proclaimed in December, valuing it as […]
IT Leaders Bet on AI Agents to Ease Growing Workloads, But Integration Remains a Major Hurdle
Companies are embracing the artificial intelligence revolution, turning to AI agents to help them scale for the future. That’s good news for enterprise agentic platform providers like Salesforce, Zendesk, and ServiceNow and startups like Cognition Labs, Adept AI, and LangChain. However, while there’s tech adoption, it’s not being smartly executed. New research from MuleSoft, Venson […]
Salesforce Unveils Agentforce 2.0, Bringing AI Agents to Slack and Introducing Advanced Atlas Reasoning
As AI agents take center stage in 2024, Salesforce is fully leaning into the trend. In October, the cloud computing company launched Agentforce, a platform that lets anyone quickly build advanced AI bots and connect them to enterprise data. Two months later, it’s introducing its next-generation AI agent offering, which aims to redefine “AI agents across […]
Salesforce Emphasizes Bench Strength as it Navigates Agentforce Future Amid Key AI Executive Departure
Clara Shih stepped onto the stage in a room with tens of thousands of people and many more online watching. Introduced by Salesforce Chief Executive Marc Benioff, Shih would showcase the company’s most significant product releases in years. As the head of Salesforce AI, she made the case for why organizations want to use the […]
AI’s Ticking Clock: Just 13% of Companies Say They’re Ready for AI; Most Fear an 18-Month Deadline to Act
The AI Scramble At the speed at which artificial intelligence is moving today, companies believe time is running out to take advantage of its capabilities. There’s one problem: They need more time to prepare for AI. In its second annual AI Readiness Index, Cisco finds a gap between the urgency organizations feel and how ready […]
From Tool to Teammate: The Five Stages of AI’s Role in the Workplace
Multiple studies have shown how business leaders struggle to find value with artificial intelligence, but a new study offers an alternative perspective: the workers. Research from Atlassian’s Teamwork Lab reveals that employees who elect to use AI not as a tool but as an expert advisor are finding the most success. It outlines five distinct […]