Tag: Customer Service

Google’s Customer Engagement Suite Gets Human-Like AI Agents with Voice, Emotion, and Video Support

April 11, 2025

Apps, Artificial Intelligence, Business, Enterprise, Generative AI, Marketing
Zendesk’s New AI Resolution Platform Aims to Tackle Customer Service’s Biggest Question

March 26, 2025

Apps, Artificial Intelligence, Business, Enterprise, Marketing
Intercom Expands Fin Agent with Multimodal AI, Adding Voice, Image Support, and Third-Party Integrations

March 20, 2025

Apps, Artificial Intelligence, Business, Enterprise, Generative AI, Marketing
Zendesk Unveils AI Dynamic Pricing Plan to Make Service Automation More Flexible

November 11, 2024

Artificial Intelligence, Business, Enterprise
‘It Delivers’: Intercom’s Next-Gen Fin AI Agent Switches from OpenAI to Anthropic

October 12, 2024

Apps, Artificial Intelligence, Business, Enterprise, Generative AI
Why Zendesk Thinks AI Is Key to Restoring ‘Humanity’ to Dreaded Customer Service Calls

October 11, 2024

Apps, Artificial Intelligence, Business, Enterprise, Generative AI, The AI Economy
Sierra Gives Its AI Agents a Voice, Delivering Lifelike Customer Service Over the Phone

October 9, 2024

Artificial Intelligence, Business, Enterprise, Generative AI, Quick Bites
Zendesk Extends AI to Handle Email and Voice, Enhancing Customer Support Across All Channels

October 9, 2024

Apps, Artificial Intelligence, Business, Enterprise, Generative AI
How AI Impacts Customer Engagement

April 18, 2024

Artificial Intelligence, Business, Generative AI, Marketing, The AI Economy
Zendesk’s New Developer Platform Lets Brands Incorporate Customer Chat Support Into Apps

October 3, 2019

Dev, Enterprise, Social Media