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Customer Service
Google’s Customer Engagement Suite Gets Human-Like AI Agents with Voice, Emotion, and Video Support
April 11, 2025
Apps
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Artificial Intelligence
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Business
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Enterprise
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Generative AI
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Marketing
Zendesk’s New AI Resolution Platform Aims to Tackle Customer Service’s Biggest Question
March 26, 2025
Apps
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Artificial Intelligence
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Business
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Enterprise
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Marketing
Intercom Expands Fin Agent with Multimodal AI, Adding Voice, Image Support, and Third-Party Integrations
March 20, 2025
Apps
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Artificial Intelligence
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Business
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Enterprise
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Generative AI
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Marketing
Zendesk Unveils AI Dynamic Pricing Plan to Make Service Automation More Flexible
November 11, 2024
Artificial Intelligence
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Business
,
Enterprise
‘It Delivers’: Intercom’s Next-Gen Fin AI Agent Switches from OpenAI to Anthropic
October 12, 2024
Apps
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Artificial Intelligence
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Business
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Enterprise
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Generative AI
Why Zendesk Thinks AI Is Key to Restoring ‘Humanity’ to Dreaded Customer Service Calls
October 11, 2024
Apps
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Artificial Intelligence
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Business
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Enterprise
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Generative AI
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The AI Economy
Sierra Gives Its AI Agents a Voice, Delivering Lifelike Customer Service Over the Phone
October 9, 2024
Artificial Intelligence
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Business
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Enterprise
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Generative AI
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Quick Bites
Zendesk Extends AI to Handle Email and Voice, Enhancing Customer Support Across All Channels
October 9, 2024
Apps
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Artificial Intelligence
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Business
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Enterprise
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Generative AI
How AI Impacts Customer Engagement
April 18, 2024
Artificial Intelligence
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Business
,
Generative AI
,
Marketing
,
The AI Economy
Zendesk’s New Developer Platform Lets Brands Incorporate Customer Chat Support Into Apps
October 3, 2019
Dev
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Enterprise
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Social Media
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