Tag: Customer Service

Why Zendesk Thinks AI Is Key to Restoring ‘Humanity’ to Dreaded Customer Service Calls

October 11, 2024

Apps, Artificial Intelligence, Business, Enterprise, Generative AI, The AI Economy
Sierra Gives Its AI Agents a Voice, Delivering Lifelike Customer Service Over the Phone

October 9, 2024

Artificial Intelligence, Business, Enterprise, Generative AI, Quick Bites
Zendesk Extends AI to Handle Email and Voice, Enhancing Customer Support Across All Channels

October 9, 2024

Apps, Artificial Intelligence, Business, Enterprise, Generative AI
How AI Impacts Customer Engagement

April 18, 2024

Artificial Intelligence, Business, Generative AI, Marketing, The AI Economy
Zendesk’s New Developer Platform Lets Brands Incorporate Customer Chat Support Into Apps

October 3, 2019

Dev, Enterprise, Social Media
Welcome to Hotel AI

July 3, 2018

All-Turtles, Artificial Intelligence, IoT
For Intercom, All Your Customer Relationships Are Belong to You

June 6, 2018

Apps, Enterprise
The Big Problem Brands Have Communicating With Customers

October 27, 2017

Dev, Enterprise, Marketing, Social Media, Trends & Analysis
End of Business as Usual: It’s Another Thing to KNOW Your Customers, Not Just Have Them

November 1, 2011

Marketing, Reviews
Pivoting To Survive: Businesses Need To Learn To Shift Attention To Their Customers

October 25, 2011

Events, Marketing, Trends & Analysis