Archive
Tag: AI Development
Intercom Expands Fin Agent with Multimodal AI, Adding Voice, Image Support, and Third-Party Integrations
Intercom is doubling down on AI-driven customer support with a significant expansion of its Fin agent. The customer service tech provider is adding multimodal capabilities to its chatbot that go beyond text. It now supports voice-based interactions, image recognition, and third-party app integrations. Launched in 2023, the Fin AI agent is built to deliver AI-powered […]
Adobe Steps Into Its Orchestration Era With New AI Agents for Sales and Marketing
Adobe is the latest tech giant to embrace AI-powered agents for the enterprise. This week, the company introduced the Adobe Experience Platform Agent Orchestrator, a new service designed to build, deploy, and manage AI agents across the customer experience, sales, and marketing lifecycle. “The opportunities for AI and marketing are significant,” Anil Chakravarthy, President of […]
Salesforce Expands Agentforce to Bring ‘Proactive’ AI Agents to Any App or Workflow
Salesforce is updating its agentic development platform, infusing AI agents with new autonomous capabilities. With the release of Agentforce 2dx, created bots are moving away from the confines of a chat interface and can now be embeddable in any application, workflow, or process. The newest Agentforce update, revealed at Salesforce’s TDX conference, includes new features designed […]
Microsoft Introduces AI-Powered Sales Agents for Microsoft 365 Copilot
Microsoft has a message for Salesforce: Hold my beer. The same week that Salesforce unveiled more enhancements to its Agentforce platform, Microsoft introduced two AI-powered sales agents for Microsoft 365 Copilot. This marks the latest in a growing lineup of in-house AI bots the company has integrated into its ecosystem. Today’s release is designed to […]
Salesforce Unveils AgentExchange, a Built-In Marketplace for Agentforce
Twenty years ago, Salesforce introduced AppExchange, a cloud-based marketplace for business applications. It was designed to strengthen the platform and provide CRM administrators and developers with a space to showcase their apps. Since then, it has become a key part of Salesforce’s ecosystem. Today, there have been more than 13 million installs, and it now […]
Salesforce’s Next Big Challenge: Convincing Developers to Build AI Agents
Marc Benioff believes we’re in the era of digital labor, an opportunity Salesforce’s charismatic chief executive concedes his company is still trying to grasp. “We can see a new world opening when we look at digital labor. When we’re talking about [AI] agents, we’re talking about digital labor,” he proclaimed in December, valuing it as […]
IT Leaders Bet on AI Agents to Ease Growing Workloads, But Integration Remains a Major Hurdle
Companies are embracing the artificial intelligence revolution, turning to AI agents to help them scale for the future. That’s good news for enterprise agentic platform providers like Salesforce, Zendesk, and ServiceNow and startups like Cognition Labs, Adept AI, and LangChain. However, while there’s tech adoption, it’s not being smartly executed. New research from MuleSoft, Venson […]
Ai2’s Tulu 3 405B Pushes Open-Weight AI Forward, Challenging DeepSeek, OpenAI Models
The nonprofit formerly known as the Allen Institute for Artificial Intelligence has released a much more considerable variation of its Tulu 3 model. In addition to the 8 billion and 70 billion parameter versions introduced in November 2024, there’s now a 405 billion option. Ai2 calls this iteration the “first application of fully open post-training […]
Ai2’s ScholarQA Launches to Help Researchers Answer Complex Questions Across Multiple Papers
Artificial intelligence company Ai2 has released a tool to streamline the literature review process for researchers. With Ai2 ScholarQA, users can use AI to parse multiple documents simultaneously to garner a response to scientific questions. Before this automation, researchers would have had to spend countless hours comparing and summarizing numerous papers independently. Now, there’s a […]
Luma Labs Releases Ray2, Its Large-Scale Video Generative Model to Paid Subscribers
Luma Labs, the creator of the popular Dream Machine generative AI platform, has launched Ray2, its new model the company boasts can produce videos using text and images in under ten seconds. The release comes weeks after it was first introduced by Chief Executive Amit Jain at Amazon Web Services’ re:Invent conference. Although Ray2 is […]