Archive
Tag: AI Business
Salesforce Expands Agentforce to Bring ‘Proactive’ AI Agents to Any App or Workflow
Salesforce is updating its agentic development platform, infusing AI agents with new autonomous capabilities. With the release of Agentforce 2dx, created bots are moving away from the confines of a chat interface and can now be embeddable in any application, workflow, or process. The newest Agentforce update, revealed at Salesforce’s TDX conference, includes new features designed […]
Salesforce Unveils AgentExchange, a Built-In Marketplace for Agentforce
Twenty years ago, Salesforce introduced AppExchange, a cloud-based marketplace for business applications. It was designed to strengthen the platform and provide CRM administrators and developers with a space to showcase their apps. Since then, it has become a key part of Salesforce’s ecosystem. Today, there have been more than 13 million installs, and it now […]
Salesforce’s Next Big Challenge: Convincing Developers to Build AI Agents
Marc Benioff believes we’re in the era of digital labor, an opportunity Salesforce’s charismatic chief executive concedes his company is still trying to grasp. “We can see a new world opening when we look at digital labor. When we’re talking about [AI] agents, we’re talking about digital labor,” he proclaimed in December, valuing it as […]
Zendesk Acquires Local Measure to Strengthen AI Voice Capabilities, Expand AWS Partnership
Customer experience platform Zendesk has entered into a definitive agreement to acquire Australia-based Contact Center as a Service (CCaaS) firm Local Measure. Citing pending regulatory approval, the deal’s financial terms were not disclosed—it’s been reported to be $100 million—, but both companies expect the deal to close in May 2025. The move aims to bolster […]
IT Leaders Bet on AI Agents to Ease Growing Workloads, But Integration Remains a Major Hurdle
Companies are embracing the artificial intelligence revolution, turning to AI agents to help them scale for the future. That’s good news for enterprise agentic platform providers like Salesforce, Zendesk, and ServiceNow and startups like Cognition Labs, Adept AI, and LangChain. However, while there’s tech adoption, it’s not being smartly executed. New research from MuleSoft, Venson […]
Ai2’s Tulu 3 405B Pushes Open-Weight AI Forward, Challenging DeepSeek, OpenAI Models
The nonprofit formerly known as the Allen Institute for Artificial Intelligence has released a much more considerable variation of its Tulu 3 model. In addition to the 8 billion and 70 billion parameter versions introduced in November 2024, there’s now a 405 billion option. Ai2 calls this iteration the “first application of fully open post-training […]
Luma Labs Releases Ray2, Its Large-Scale Video Generative Model to Paid Subscribers
Luma Labs, the creator of the popular Dream Machine generative AI platform, has launched Ray2, its new model the company boasts can produce videos using text and images in under ten seconds. The release comes weeks after it was first introduced by Chief Executive Amit Jain at Amazon Web Services’ re:Invent conference. Although Ray2 is […]
Salesforce Unveils Agentforce 2.0, Bringing AI Agents to Slack and Introducing Advanced Atlas Reasoning
As AI agents take center stage in 2024, Salesforce is fully leaning into the trend. In October, the cloud computing company launched Agentforce, a platform that lets anyone quickly build advanced AI bots and connect them to enterprise data. Two months later, it’s introducing its next-generation AI agent offering, which aims to redefine “AI agents across […]
Google’s NotebookLM Adds a Premium Tier, Adaptable UI, and Interactive Audio Overviews
Google is taking its popular NotebookLM app to the next level. No longer just an experiment, the company is unveiling a series of updates on Friday that position the notebook tool as a fully mature product. The first is a premium tier called NotebookLM Plus, designed with enterprise users in mind, followed by a revamped […]
Lessons From My First AWS re:Invent
IN THIS ISSUE: My conference adventures continue as I journey to Amazon’s re:Invent conference to hear about AWS’ approach to AI. Plus, explore the company’s AI partnership with the NFL and how they use the technology to help support players’ philanthropy. And don’t miss the roundup of AI news you may have missed from the […]