Archive
Tag: AI Business
LinkedIn Acquires Tumult Labs Team to Strengthen AI Agents and Privacy Tech
LinkedIn has announced the acqui-hire of Tumult Labs, a startup that provides privacy-preserving data analytics for enterprises. The deal’s financial terms were not disclosed, though Tumult Labs says it will sunset “its current form” within the next 90 days. Only a portion of the Tumult Labs team will join LinkedIn—not the entire company or its technology. LinkedIn’s […]
Trevor Noah on AI: Embrace Curiosity Over Fear
IN THIS ISSUE: Celebrity Trevor Noah appeared at Zendesk’s Relate conference this week, sharing his perspective on technology with his comedic perspective. He urges us not to surrender to our fear and instead embrace curiosity. Here’s what the host of the “What Now? With Trevor Noah” podcast said. Plus, why are AI-generated images in the […]
Zendesk’s New AI Resolution Platform Aims to Tackle Customer Service’s Biggest Question
Zendesk CEO Tom Eggemeier recently faced a common customer service frustration. While traveling, he used an airline chatbot to rebook a missed connecting flight before losing connectivity. But when he landed and reconnected, the virtual agent had no memory of the conversation. Worse, the human agent he eventually reached had no record of it either. […]
Microsoft Adds Deep Reasoning to Copilot Studio and Launches Reasoning Agents for M365
Microsoft is introducing a new way for developers to create smarter Copilots. The company announced it is adding deep reasoning capabilities to Copilot Studio, the platform designed to help enterprise customers build custom bots tailored to their specific workflows. This update, available today, also includes the addition of agent flows. “These features represent the latest […]
Microsoft’s First CTO Says AI Is ‘Three to Five Miracles’ Away From Human-Level Intelligence
Nathan Myhrvold had a front-row seat to the rise of modern computing that few can match. As Microsoft’s first CTO, he helped shape its technology strategy during its formative years from 1986 to 2000, working closely with Bill Gates and leading groundbreaking research efforts. Decades after this departure, he reflected on his career and shared […]
Searchquake: How Gen AI and Agents Are Reshaping SEO
IN THIS ISSUE: Dive into the changing world of search to better understand how artificial intelligence is disrupting where websites get their traffic from. Google’s dominance isn’t at risk…yet. But apps like Perplexity and OpenAI’s ChatGPT are a threat at its doorstep. BrightEdge CEO Jim Yu joins “The AI Economy” to share his observations and […]
Intercom Expands Fin Agent with Multimodal AI, Adding Voice, Image Support, and Third-Party Integrations
Intercom is doubling down on AI-driven customer support with a significant expansion of its Fin agent. The customer service tech provider is adding multimodal capabilities to its chatbot that go beyond text. It now supports voice-based interactions, image recognition, and third-party app integrations. Launched in 2023, the Fin AI agent is built to deliver AI-powered […]
Adobe Steps Into Its Orchestration Era With New AI Agents for Sales and Marketing
Adobe is the latest tech giant to embrace AI-powered agents for the enterprise. This week, the company introduced the Adobe Experience Platform Agent Orchestrator, a new service designed to build, deploy, and manage AI agents across the customer experience, sales, and marketing lifecycle. “The opportunities for AI and marketing are significant,” Anil Chakravarthy, President of […]
Adobe: Generative AI Reshaping Consumer Behavior, Driving Massive Traffic Shifts in Online Shopping, Travel, and Finance
Generative AI is transforming consumers’ shopping, travel, and financial patterns. New data from Adobe reveals the impact chatbots have on online purchase behavior. The company found that between November 1 and December 31, 2024, Gen AI sources sent a 1,300 percent increase in traffic to U.S. retailers. And, when observed over seven months, Adobe discovered […]
Microsoft Introduces AI-Powered Sales Agents for Microsoft 365 Copilot
Microsoft has a message for Salesforce: Hold my beer. The same week that Salesforce unveiled more enhancements to its Agentforce platform, Microsoft introduced two AI-powered sales agents for Microsoft 365 Copilot. This marks the latest in a growing lineup of in-house AI bots the company has integrated into its ecosystem. Today’s release is designed to […]