Archive
Tag: AI and Business
What Salesforce Discovered by Letting AI Run Its Help Portal
Salesforce isn’t shy about how it’s using its products, especially its agent development platform. When it comes to embracing AI agents, the enterprise tech firm has openly touted that it’s “drinking its own champagne.” Since Agentforce’s launch, CEO Marc Benioff has used every opportunity to showcase how the service is helping bolster his company’s help […]
Zendesk Acquires HyperArc to Build AI-Powered Customer Intelligence
Zendesk announced on Monday that it has acquired HyperArc, a startup building an AI-first business intelligence platform capable of learning from teams. Financial terms of the deal were not disclosed, but Zendesk says it plans to bolster its analytics capabilities with HyperArc’s HyperGraph engine and real-time generative AI-powered insights. “GenAI is transforming analytics, making it […]
Ai2’s SciArena Benchmarks AI for Science, Inspired by ChatBot Arena
Nonprofit AI lab Ai2 has launched a new platform to help researchers evaluate which AI models perform best on scientific literature tasks. Called SciArena, it’s an open, collaborative service that enables head-to-head comparisons of large language models. Think ChatBot Arena—but built for the scientific research community. “Measuring progress in using AI agents for literature-grounded scientific […]
Daily AI Users at Work Report Higher Productivity and Job Satisfaction, Says Slack
Marc Benioff’s vision of a digital labor force is no longer hypothetical—it’s starting to take shape. Days after his company, Salesforce, launched its fourth-generation agentic development platform capable of scaling AI agents across business use cases, its subsidiary Slack released its latest Workforce Index report, which shows AI gaining acceptance among workers. According to the […]
Salesforce Wants to Scale Digital Labor. Agentforce 3 Is the Plan.
Salesforce is scaling up its agentic development platform, adding features to help organizations embrace the hybrid workforce paradigm. Agentforce 3 is the latest in a series of rapid-fire innovations from the enterprise tech giant. This release introduces a new Command Center for overseeing AI agents, adds support for the Model Context Protocol (MCP) across Agentforce […]
Inside AWS’s Global Accelerator for the Generative AI Era
Last December, I sat inside the theatre at the Venetian Hotel and Casino in Las Vegas, the home of world-famous magician Shin Lim. Only, I’m not there to see a sleight-of-hand spectacle—I’m there to watch the inaugural “Unicorn Tank,” a startup pitch competition put on by Amazon Web Services (AWS) held during its re:Invent conference. […]
From Sunday Scaries to Late-Night Meetings: Microsoft Confirms the Workday Has No Off Switch
The traditional 9-to-5 workday is rapidly unraveling, replaced by what Microsoft calls the “infinite workday,” a nonstop cycle that begins even before we’re out of bed and stretches late into the night and also into the weekends. The line between work and life has all but disappeared. Microsoft argues that without meaningful change, this trend […]
AI Isn’t Taking Jobs—It’s Making Workers More Valuable
IN THIS ISSUE: Unpack the AI jobs paradox—why AI isn’t replacing workers en masse (yet), but is already reshaping the workforce in profound ways. PwC’s AI jobs barometer reveals who’s thriving, who’s at risk, and why upskilling is urgent. Plus, explore Salesforce’s latest power move to lock down Slack data and what it means for […]
The New Side Hustle for Graduate Students: Training AI
Handshake, the college career network, has launched a networking service to connect students with top AI research labs. The aim is to create opportunities for “highly educated, highly skilled people” to monetize their expertise while helping companies validate models and assisting in advancing frontier knowledge. “Handshake AI is the most ambitious chapter in the company’s […]
10 Charts That Define the AI Boom, According to Mary Meeker
IN THIS ISSUE: Dig into key insights from Mary Meeker’s latest AI report, a sweeping 340-slide analysis that breaks down where adoption is accelerating, how innovation is evolving, and what it means for the future of technology. The Prompt Investor Mary Meeker’s reports are among the most closely watched in the industry, with entrepreneurs, investors, […]