Archive
Tag: AI Agents
Dialpad Launches Agentic AI That Can Solve 70% of Customer Requests
Dialpad is joining the ranks of software providers with an agentic AI platform. On Thursday, the cloud communication firm announced the launch of a new service that provides businesses with autonomous voice and text-based bots capable of understanding complex requests and detailed reasoning. They’re also proactive, meaning they won’t just respond to queries, but also […]
Salesforce Buys Apromore to Give AI Agents a Map of Business Operations
Salesforce continues its shopping spree of AI startups to bolster its Agentforce platform. Today, the company is announcing that it has signed a definitive agreement to acquire process mapping firm Apromore. This is Salesforce’s sixth business it has purchased, and it plans to incorporate its expertise in process intelligence and optimization into its CRM platform. […]
Zendesk’s Resolution Platform Gains Voice AI, Video Support, and HyperArc Analytics
Zendesk is announcing a slate of updates coming to its Resolution Platform, its AI-powered customer and employee service solution. Among the features being added are new voice AI agents, an admin copilot, and advanced analytics powered by HyperArc. In addition, the company is unveiling advancements to both its Contact Center and Employee Service offerings. Introduced […]
Salesforce’s Benioff Pushes the Agentic Enterprise, But Questions Loom Over Agentforce’s Impact
Marc Benioff is set to detail his bold vision on how he sees AI further transforming organizations—hopefully, he won’t have to scramble to rewrite it. At this year’s Dreamforce, Salesforce’s chief executive will introduce his definition of the “agentic enterprise,” a future in which humans and AI agents form a collaborative ecosystem inside organizations. “In […]
SAP Recasts Joule as an Agentic AI Platform Driving Workflow Automation
When SAP launched Joule more than two years ago, its natural language AI copilot, the goal was like with every other bot of its type: to help people be more productive and drive better business outcomes. Integrated into the company’s broader portfolio of apps, Joule addressed basic tasks, such as answering questions, retrieving data, and […]
Salesforce Opens App-Building to Everyone with Agentforce Vibes AI
Salesforce is telling developers—or anyone who has a software idea—that there’s no excuse for not building an app on its platform. Ahead of Dreamforce, the enterprise tech firm is unveiling Agentforce Vibes, its vibe coding solution. But unlike what’s available through Anthropic’s Claude Code, GitHub Copilot, Vercel, Lovable, or Replit, Salesforce brags that its platform […]
Google Makes Jules More Flexible With CLI and API for Developer Workflows
Google is making it easier for developers to use its AI coding agent to build apps. The company is adding a command-line interface (CLI) and previewing an API that could bring the GitHub Copilot rival directly into a developer’s preferred system or workflow. First introduced in 2024, Jules was an experimental AI agent developed by […]
Microsoft Makes Multi-Agent AI More Manageable with New Open Framework
Microsoft is introducing new capabilities to Azure AI Foundry, enabling developers to work more easily with multi-agent systems. The belief is that as organizations become so-called Frontier Firms, teams will need better ways to manage all of the proactive AI agents and ensure they’re working effectively together. Today’s announcements are an effort to address that […]
Ai2’s Asta DataVoyager Makes Complex Data Analysis Accessible to All Scientists
Ai2 is expanding its Asta toolkit with a new addition aimed at helping scientists navigate complex data. The release of Asta DataVoyager makes analyzing any amount of structured data more accessible, thanks to this open-source data analysis offering. All researchers need to do is upload a dataset and ask their questions using natural language. Then, […]
Slack Opens Up Conversational Data to Power Smarter AI Agents
Slack aims to help developers leverage the vast amount of conversational data stored on its platform. The goal: Build better, secure, and context-aware AI agents for the enterprise. To achieve this, the Salesforce-owned firm is launching not only a real-time search API, but also a Model Context Protocol server and other new tools. “The future […]