Archive
Category: Enterprise
Salesforce Unveils AgentExchange, a Built-In Marketplace for Agentforce
Twenty years ago, Salesforce introduced AppExchange, a cloud-based marketplace for business applications. It was designed to strengthen the platform and provide CRM administrators and developers with a space to showcase their apps. Since then, it has become a key part of Salesforce’s ecosystem. Today, there have been more than 13 million installs, and it now […]
Salesforce’s Next Big Challenge: Convincing Developers to Build AI Agents
Marc Benioff believes we’re in the era of digital labor, an opportunity Salesforce’s charismatic chief executive concedes his company is still trying to grasp. “We can see a new world opening when we look at digital labor. When we’re talking about [AI] agents, we’re talking about digital labor,” he proclaimed in December, valuing it as […]
Zendesk Acquires Local Measure to Strengthen AI Voice Capabilities, Expand AWS Partnership
Customer experience platform Zendesk has entered into a definitive agreement to acquire Australia-based Contact Center as a Service (CCaaS) firm Local Measure. Citing pending regulatory approval, the deal’s financial terms were not disclosed—it’s been reported to be $100 million—, but both companies expect the deal to close in May 2025. The move aims to bolster […]
IT Leaders Bet on AI Agents to Ease Growing Workloads, But Integration Remains a Major Hurdle
Companies are embracing the artificial intelligence revolution, turning to AI agents to help them scale for the future. That’s good news for enterprise agentic platform providers like Salesforce, Zendesk, and ServiceNow and startups like Cognition Labs, Adept AI, and LangChain. However, while there’s tech adoption, it’s not being smartly executed. New research from MuleSoft, Venson […]
Luma Labs Releases Ray2, Its Large-Scale Video Generative Model to Paid Subscribers
Luma Labs, the creator of the popular Dream Machine generative AI platform, has launched Ray2, its new model the company boasts can produce videos using text and images in under ten seconds. The release comes weeks after it was first introduced by Chief Executive Amit Jain at Amazon Web Services’ re:Invent conference. Although Ray2 is […]
Salesforce Unveils Agentforce 2.0, Bringing AI Agents to Slack and Introducing Advanced Atlas Reasoning
As AI agents take center stage in 2024, Salesforce is fully leaning into the trend. In October, the cloud computing company launched Agentforce, a platform that lets anyone quickly build advanced AI bots and connect them to enterprise data. Two months later, it’s introducing its next-generation AI agent offering, which aims to redefine “AI agents across […]
Proto Hologram’s Holographic AI Avatars: ‘A Chatbot in a Fancy Dress, but With a Persona Presence’
I wanted to check out one company in particular while attending Amazon Web Services’ re:Invent conference. It came to my attention days prior while perusing LinkedIn, and I became curious about its technology. However, I ignored where exactly I could find it at the show. It turns out that the company, Proto Hologram, wasn’t hard […]
Lessons From My First AWS re:Invent
IN THIS ISSUE: My conference adventures continue as I journey to Amazon’s re:Invent conference to hear about AWS’ approach to AI. Plus, explore the company’s AI partnership with the NFL and how they use the technology to help support players’ philanthropy. And don’t miss the roundup of AI news you may have missed from the […]
Amazon Nova: Everything About This Next-Gen Foundation Model
Among the many announcements Amazon revealed at this year’s re:Invent conference, introducing a new foundation model family was among the most interesting. Named Amazon Nova, it is designed to enhance intelligence and content generation in applications while providing significant advancements in latency, cost-efficiency, customization, information grounding, and agent-like capabilities. “It’s actually quite difficult to build […]
AWS Adds New Models, Caching, and Data Integration to Amazon Bedrock
If you thought Amazon Web Services (AWS) was done revealing updates to Amazon Bedrock, you’re in for a surprise. After all, it’s the centerpiece of the company’s push to bring inference to all applications. That said, the generative AI development platform is receiving another slate of features and capabilities now generally available or in preview. […]