Archive
Category: Business
Slack’s New AI Slackbot Is Less About Chat and More About Running the Workplace
Slack bills itself as “where work happens.” Lately, the Salesforce-owned company has been working hard to make that slogan more literal, rolling out features designed not just to speed up how work gets done, but also to keep workers in the app for longer periods. On Tuesday, Slack reinforced that positioning with the general availability […]
Shopify and Google Develop New Open Protocol That Could Make AI Shopping Ubiquitous
Shopify and Google are betting on agentic commerce, and to make it work, the two have jointly developed a new protocol that lets AI agents discover products, browse options, and complete purchases on a user’s behalf—all from a chat. The new Universal Commerce Protocol (UCP) is an open-source standard that permits agents to connect with […]
How Shopify Is Turning AI Into a Strategic Advantage for Merchants
Shopify’s Winter 2026 release is here with over 150 new features for merchants, but the centerpiece is a sweeping suite of AI tools designed to do more than automate tasks. From a rebuilt Sidekick AI to agentic storefronts that help sellers control how their brand appears in ChatGPT, Perplexity, and Microsoft Copilot, Shopify is betting […]
Zendesk Says AI ARR Could Hit $400M to $500M in 2026
As the customer service software market undergoes a seismic shift driven by artificial intelligence, Zendesk is positioning itself at the epicenter of transformation. Three years after Tom Eggemeier succeeded co-founder Mikkel Svane as chief executive, the company has evolved into what it claims is an “AI first” company. Its efforts appear to be paying off, […]
Kyndryl Launches AI Framework to Revitalize Legacy IBM Mainframes
Kyndryl is betting that AI agents can do what years of modernization efforts haven’t: Move the most entrenched mainframes into a faster, more automated era without disrupting the critical workloads they carry. The company is launching an AI-driven framework built around intelligent agents and its Kyndryl Bridge platform, initially supporting IBM’s z/OS mainframes. “Mainframe teams […]
AI Agent Ambition vs. Reality: Enterprises Expect Mass 2027 Deployment, But ‘Sprawl’ and Skills Gaps Keep 97% From Scaling
If 2025 feels like the year AI agents finally arrived, 2027 may make it look tame by comparison, with analysts projecting an outright surge in enterprise-grade bots. But for now, even as companies adopt these digital workers, their ambitions far outpace their execution; 97 percent have yet to figure out how to scale agents across […]
Luma AI Raises $900 Million From Saudi-Backed HUMAIN
Luma AI has secured $900 million in new financing in a round led by HUMAIN, the Saudi sovereign wealth fund-backed AI firm. The startup, known for Dream Machine and the Ray model, says the capital will accelerate its work on large-scale World Models. The latest infusion brings Luma’s total funding to more than $1 billion; […]
ServiceNow Extends AI Control Tower to Microsoft Tools in Bid to Become AI Traffic Controller
ServiceNow is strengthening its long-running partnership with Microsoft with a fresh wave of integrations. The company’s AI Control Tower will now connect directly with Microsoft’s AI Foundry and Copilot Studio. ServiceNow is also bringing its AI Experience and Now Assist tools into Microsoft’s productivity apps. And for developers, ServiceNow’s Build Agent communicates with GitHub Copilot. […]
Microsoft Adds Entra Agent ID to Agent 365 and Expands Entra with AI Security Copilot and Network Protections
As Microsoft continues to guide companies towards becoming Frontier Firms, it is ramping up security innovations. Anticipating the growing role of AI agents in the enterprise, the company is updating Entra, its identity and access management solution. Entra’s Agent ID is now a central component of Microsoft’s new Agent 365 platform, and the software maker […]
As Windows Turns 40, Microsoft Rebuilds It for the AI Era
While some companies claim they’re building an agentic operating system, Microsoft is doing it at a far larger scale—and you won’t need a Copilot+ PC to see it. At this year’s Ignite conference, the software maker is rolling out a broad slate of Windows upgrades, including deeper Copilot integration, AI-driven system management, expanded personalization and […]