Archive
Category: Business
Zendesk Acquires Agentic Startup Forethought to Push Customer Service Towards Autonomous Agents
As Zendesk seeks to reshape the customer service landscape, it is betting that artificial intelligence will soon handle the majority of service interactions. To accelerate that shift, the company announced plans to acquire the AI startup Forethought. Specific terms of the deal were not disclosed, but a Zendesk spokesperson revealed it is an all-cash acquisition […]
New Salesforce Agentforce Contact Center Unifies AI, CRM, and Telephony to End Disjointed Service Calls
Salesforce is pressing ahead with its plan to weave AI agents into every corner of sales and marketing. Its latest move is Agentforce Contact Center, a new agentic customer service platform blending all avenues of communication with AI and an enterprise-grade CRM. With it, organizations can better predict their customer’s needs using real-time access to […]
How GrubIQ Gives Franchise Owners a Smarter Edge in Restaurant Operations
Picture a first-time franchise owner eager to open a restaurant despite having little to no operational experience. While the franchiser may help them secure a location and finalize the paperwork, once the doors open, any meaningful guidance can be hard to find. The fact is that many owners enter the business without a clear understanding […]
ServiceNow Puts AI in the Driver’s Seat With Autonomous Workforce and EmployeeWorks
The time for piloting AI in the enterprise is over. Businesses now “need AI that gets work done.” That’s the message from ServiceNow President and Chief Product and Operating Officer Amit Zavery, who says companies are demanding measurable gains in productivity and ROI at scale. In response, ServiceNow is announcing its Autonomous Workforce—AI specialists capable […]
Vibe Coding ClawBeat: How AI Helped Me Launch My First Real App
They say that “the first step is always the hardest.” It’s the thought that tends to surface whenever I begin something new—photography, writing, or a skill I’m not sure I’m ready to learn. The hesitation is real. But after taking the leap, the floodgates open, and chances are you might find your next passion. Take […]
Glean Assistant Evolves to Give Every Employee a Proactive AI Coworker
Glean is transforming what a personal AI coworker can do in the enterprise. Less than three months after its last update, the company is rolling out what it calls a “generational step-change” to its Glean Assistant, giving employees a proactive partner that doesn’t just surface insights—it anticipates tasks, organizes work, and executes actions across the […]
Okta Moves to Rein In Shadow AI Agents Inside the Enterprise
Okta is moving to provide enterprise IT teams with clearer visibility into the AI agents operating within their organizations—especially those not officially approved. With its new Agent Discovery capability inside its Identity Security Posture Management (ISPM) offering, the company aims to shed light on so-called shadow AI, flagging emerging risks before they escalate, and help […]
One in Two Venture Capital Dollars Went to AI in 2025, Largely Concentrated in San Francisco
Investors aren’t showing restraint when it comes to AI. According to new data from Crunchbase and HumanX, AI companies pulled in $211 billion in venture capital last year—an 85 percent jump from 2024. Put differently: One out of every two VC dollars went into AI. The money isn’t evenly spread. Unsurprisingly, it’s heavily concentrated in […]
Salesforce Tracks OpenClaw, Seeing Lessons for AI Agents
Salesforce is paying close attention to the development of OpenClaw, betting that technology enabling AI agents to operate computers autonomously could fundamentally change how enterprise software is used, automated, and scaled. The company believes these sophisticated bots can add significant value, but warns that it’s critical to harness this power correctly and ensure the right […]
Claude Code Becomes the Engine Behind ServiceNow’s Vibe Coding Agent
ServiceNow is upgrading its Build Agent, shifting the coding assistant to run by default on Anthropic’s Claude Code instead of the general-purpose Claude model. This change gives users access to a language model purpose-built for software development, better suited to handling coding tasks and application logic when building production-grade apps and agents. This move is […]