Tag: Zendesk CXP

Zendesk’s Resolution Platform Gains Voice AI, Video Support, and HyperArc Analytics

October 8, 2025

Artificial Intelligence, Business, Enterprise, Generative AI, The AI Economy
Zendesk Acquires HyperArc to Build AI-Powered Customer Intelligence

July 14, 2025

Artificial Intelligence, Business, Enterprise, Generative AI, Quick Bites, The AI Economy
Zendesk’s New AI Resolution Platform Aims to Tackle Customer Service’s Biggest Question

March 26, 2025

Apps, Artificial Intelligence, Business, Enterprise, Marketing
Intercom Expands Fin Agent with Multimodal AI, Adding Voice, Image Support, and Third-Party Integrations

March 20, 2025

Apps, Artificial Intelligence, Business, Enterprise, Generative AI, Marketing
Zendesk Acquires Local Measure to Strengthen AI Voice Capabilities, Expand AWS Partnership

February 24, 2025

Artificial Intelligence, Business, Enterprise
Zendesk Unveils AI Dynamic Pricing Plan to Make Service Automation More Flexible

November 11, 2024

Artificial Intelligence, Business, Enterprise
Why Zendesk Thinks AI Is Key to Restoring ‘Humanity’ to Dreaded Customer Service Calls

October 11, 2024

Apps, Artificial Intelligence, Business, Enterprise, Generative AI, The AI Economy
Zendesk Extends AI to Handle Email and Voice, Enhancing Customer Support Across All Channels

October 9, 2024

Apps, Artificial Intelligence, Business, Enterprise, Generative AI