Archive
Tag: ServiceNow
ServiceNow and Nvidia Unveil Apriel 2.0, a Compact Open Model Made for Regulated Industries
ServiceNow and Nvidia have introduced Apriel 2.0, the latest version of their jointly-developed Apriel Nemotron open model. It boasts improved reasoning, native support for multimodal input, and built-in data and safety guardrails. However, unlike its predecessor, which was a general-purpose foundation model, Apriel 2.0 is explicitly designed for autonomous and semi-autonomous agents operating in regulated […]
ServiceNow Debuts AI Experience as a Unified ‘Front Door’ to Enterprise AI
Most tech companies aren’t rebuilding their platforms around AI—they’re layering it on top of existing systems. ServiceNow is taking a bolder approach with the launch of AI Experience, a conversational, context-aware interface that blends AI and users in ways that could change how enterprises interact with software. It’s a new front door to all your […]
Salesforce Sets the Stage for ITSM at Dreamforce
In a few weeks at its annual Dreamforce conference, Salesforce is expected to announce new AI-powered updates to its platform. While its Agentforce service will undoubtedly take center stage, the company will formally launch a new product that puts it further in direct competition with ServiceNow: Agentic IT Service. Talk of Salesforce’s IT service management […]
ServiceNow Wants You to Vibe Code Your Next Enterprise App
ServiceNow’s new platform release is now available, and it includes a vibe coding tool for users to build their next enterprise application. Described as a “breakthrough” for app development, ServiceNow’s Build Agent promises to transform an idea into a production-ready app in seconds, with no coding needed, just natural language. Simply type what you want […]
Inside ServiceNow University’s Big Idea: Reskilling Through Play, Not Pressure
ServiceNow has evolved into a mission-critical platform that’s now deeply integrated into the daily operations of most enterprises. In 2023, the company claimed that 85 percent of Fortune 500 companies were customers. Now, as adoption accelerates, there’s a growing need for skilled experts who can design, implement, and maintain ServiceNow environments. It’s essentially why the […]
Why ServiceNow Named Its Lightweight AI Models ‘Apriel’
When ServiceNow first released its Apriel family of small language models, I was curious about the origin of the name. I initially guessed it might be a twist on the word “April,” perhaps rooted in the Latin word aperire, meaning “to open.” But the company didn’t offer an official explanation at the time. So at […]
New Open-Source Tool Checks How Well AI Models Code for Accessibility
Is the AI model powering your favorite vibecoding app actually usable by everyone, or just a privileged few? A new open-source offering from the Global Accessibility Awareness Day (GAAD) Foundation and ServiceNow aims to help developers assess how effectively coding-focused large language models (LLMs) generate accessible code. Called the AI Model Accessibility Checker (AIMAC), it […]
ServiceNow Debuts AI Control Tower to Manage the Chaos of Enterprise AI Agents
“If you look at the AI platform for business transformation, ServiceNow has formed itself as the control tower for AI transformation across all other platforms in the enterprise,” Bill McDermott, ServiceNow’s chief executive, told CNBC in December. “What’s really happening…is [that] work is not happening in a single department. Work goes across every function in […]
ServiceNow and Nvidia Debut Apriel Nemotron 15B, an Open-Source Reasoning Model Built for Faster, Cheaper Agentic AI
ServiceNow and Nvidia have had a long-standing partnership building generative AI solutions for the enterprise. This week, at ServiceNow’s Knowledge customer conference, the two are introducing the latest fruits of their labor, a new large language model called Apriel Nemotron 15B with reasoning capabilities. The companies believe it performs as well as OpenAI’s o1-mini, Alibaba’s […]
ServiceNow Reboots Workforce Training With Launch of ServiceNow University, Eyes 3M Learners by 2027
ServiceNow is the latest tech company to launch a workforce training initiative with the debut of ServiceNow University. The program joins a growing list of career development efforts from firms like Salesforce, LinkedIn, Microsoft, Coursera, Google, AWS, and IBM, all aimed at helping workers build the skills needed in a rapidly growing technological economy. The […]