Archive
Tag: Enterprise Tech
Adobe AI Foundry Builds Custom Generative Models for Brands
Adobe is launching a new service called the Adobe AI Foundry, designed to help businesses build their own custom generative AI models. Much like Intel’s chip foundry, Adobe’s version aims to do the same for AI, offering companies a framework to design and train models on their own data. These LLMs will be built on […]
Most Companies Still Aren’t Ready for AI, But Leaders Are Starting to Capture Value
The number of companies truly ready for AI may have plateaued, with just 13 percent saying they’re prepared to operationalize the technology. That’s according to Cisco’s third annual AI Readiness Index, released earlier this month. While the topline number hasn’t shifted year over year, the context has. Cisco says the so-called “Pacesetters”—a small but disciplined […]
Salesforce ‘Reimagines’ Itself in Slack
Salesforce is using this year’s Dreamforce conference to unveil a sweeping transformation: It’s rebuilding itself around Slack, turning the team communication app into the front door for its AI-driven vision of the “agentic enterprise.” Some of the bold steps Salesforce is taking to make this reality include natively embedding some of its CRM apps into […]
Zendesk’s Resolution Platform Gains Voice AI, Video Support, and HyperArc Analytics
Zendesk is announcing a slate of updates coming to its Resolution Platform, its AI-powered customer and employee service solution. Among the features being added are new voice AI agents, an admin copilot, and advanced analytics powered by HyperArc. In addition, the company is unveiling advancements to both its Contact Center and Employee Service offerings. Introduced […]
Salesforce’s Benioff Pushes the Agentic Enterprise, But Questions Loom Over Agentforce’s Impact
Marc Benioff is set to detail his bold vision on how he sees AI further transforming organizations—hopefully, he won’t have to scramble to rewrite it. At this year’s Dreamforce, Salesforce’s chief executive will introduce his definition of the “agentic enterprise,” a future in which humans and AI agents form a collaborative ecosystem inside organizations. “In […]
SAP Recasts Joule as an Agentic AI Platform Driving Workflow Automation
When SAP launched Joule more than two years ago, its natural language AI copilot, the goal was like with every other bot of its type: to help people be more productive and drive better business outcomes. Integrated into the company’s broader portfolio of apps, Joule addressed basic tasks, such as answering questions, retrieving data, and […]
Salesforce Opens App-Building to Everyone with Agentforce Vibes AI
Salesforce is telling developers—or anyone who has a software idea—that there’s no excuse for not building an app on its platform. Ahead of Dreamforce, the enterprise tech firm is unveiling Agentforce Vibes, its vibe coding solution. But unlike what’s available through Anthropic’s Claude Code, GitHub Copilot, Vercel, Lovable, or Replit, Salesforce brags that its platform […]
Microsoft Makes Multi-Agent AI More Manageable with New Open Framework
Microsoft is introducing new capabilities to Azure AI Foundry, enabling developers to work more easily with multi-agent systems. The belief is that as organizations become so-called Frontier Firms, teams will need better ways to manage all of the proactive AI agents and ensure they’re working effectively together. Today’s announcements are an effort to address that […]
Slack Opens Up Conversational Data to Power Smarter AI Agents
Slack aims to help developers leverage the vast amount of conversational data stored on its platform. The goal: Build better, secure, and context-aware AI agents for the enterprise. To achieve this, the Salesforce-owned firm is launching not only a real-time search API, but also a Model Context Protocol server and other new tools. “The future […]
Trust and Accountability Limit Agent Use Today at 27%, but Delegation Expected to Reach 43% in Three Years
Despite tech companies’ promises about the potential of AI agents, knowledge workers are still cautious about the technology. New research from Asana’s Work Innovation Lab shows that today, workers offload 27 percent of their workload to agents. However, that number is expected to rise to 43 percent within three years. But what’s the cause of […]