Archive
Tag: Enterprise AI Architecture
Microsoft Launches Agent 365, a Control Plane to Manage and Govern AI Workers at Scale
Microsoft is unveiling a new platform called Agent 365 that will integrate identity and governance into all AI agents, eliminating the need for it to be done as an afterthought. It extends the infrastructure IT departments use to manage employee access to agents. The first agent powered by this product is Microsoft’s new Sales Development […]
Microsoft Adds Entra Agent ID to Agent 365 and Expands Entra with AI Security Copilot and Network Protections
As Microsoft continues to guide companies towards becoming Frontier Firms, it is ramping up security innovations. Anticipating the growing role of AI agents in the enterprise, the company is updating Entra, its identity and access management solution. Entra’s Agent ID is now a central component of Microsoft’s new Agent 365 platform, and the software maker […]
SAP Unveils RPT-1, a Tabular Model for Enterprise Business Predictions
SAP is releasing a new enterprise relational foundation model, designed to provide organizations with better insights into their operations. Named RPT-1, the model promises rapid and accurate predictions for non-text-based data, helping businesses anticipate outcomes and make more informed decisions. This news is part of a bevy of announcements SAP is rolling out as it […]
SAP Challenges Value of ‘Best-of-Breed’ Apps in Enterprise AI
When executive Muhammad Alam stepped onto the Fountainbleau theatre stage in Las Vegas earlier this month to give his opening keynote talk at SAP Connect, I half-expected to witness a spectacle. After all, I’m at a tech conference where AI dominates the agenda, so why wouldn’t there be a flashy performance, brimming with pagentry, to […]
With Agentforce IT Service, Salesforce Redefines ITSM Around AI Agents and Employee Experience
Salesforce has delivered on its promise with the launch of an AI-powered IT service tool that lets companies deploy agents to automate incidents, handle service requests, and manage tickets directly through Slack. Agentforce IT Service, as it’s called, is built to eliminate the more than 350 hours employees spend annually solving common and complex IT […]
SAP Bundles Its CX Clouds into a One-Stop Shop with Engagement Cloud
SAP is unveiling an AI-powered platform that provides organizations with deeper insights into their data, enabling them to strengthen customer loyalty and drive better business outcomes. The new SAP Engagement Cloud, announced at SAP Connect, is built on the company’s Business Data Cloud and offers a single dashboard to help businesses deliver personalized experiences across […]
SAP Recasts Joule as an Agentic AI Platform Driving Workflow Automation
When SAP launched Joule more than two years ago, its natural language AI copilot, the goal was like with every other bot of its type: to help people be more productive and drive better business outcomes. Integrated into the company’s broader portfolio of apps, Joule addressed basic tasks, such as answering questions, retrieving data, and […]
Glean Assistant Moves From Task Automation to Full Workflow Management
Two years after debuting its Glean Assistant, Glean is rolling out a major upgrade that it claims moves the AI from simple task automation to full end-to-end workflow support. Alongside the enhanced assistant, the company is launching a new conversational AI agent builder and a suite of developer tools designed to make it easier to […]
Salesforce’s Missionforce Sets Sights on Modernizing National Security with AI Agents
Salesforce Chief Executive Marc Benioff describes artificial intelligence as being a “truly transformational technology with immense potential.” Since launching Agentforce, his company has been looking to infuse AI into every aspect of society. Now, it’s targeting our national security with the introduction of a new offering called Missionforce. Led by Benioff’s Chief of Staff, Salesforce’s […]
Sierra Debuts Voice Sims to Train AI Agents for Chaotic Customer Calls
Before an AI voice agent ever picks up the phone, companies need to know it is well-suited to handling the chaos of a real customer call. To help ensure this happens, Sierra is launching Voice Sims, a new tool that uses AI to train and refine these bots. It acts like a quality assurance system […]