Archive
Category: Enterprise
Leveraging RAG for Personalized and Traceable Enterprise AI Applications
Generative AI has revolutionized how we interact with technology, opening up exciting possibilities for innovation and creativity. Retrieval-augmented generation, or RAG, takes this a step further by combining the power of generative models with the efficiency of retrieving relevant information. Curious about its use case and applications, I spoke with Dennis Perpetua, Kyndryl’s Global CTO […]
Salesforce Vet Taylor Debuts Sierra for Enterprise Chatbots
Serial entrepreneur Bret Taylor is ready for his next act. More than a year since he stepped down as co-CEO of Salesforce, on Tuesday, he formally launched Sierra, a startup helping businesses develop conversational AI chatbots. And he has a $110 million war chest to help him tackle that problem, thanks to Silicon Valley investors […]
Deciphering the AI Tech Stack for the Enterprise
More and more people in business organizations are getting excited about using generative AI. But at the same time, employees are still unsure about how to capitalize on it for their work. For big companies, using new and amazing technologies can be a bit tricky compared to consumers and smaller businesses. Ensuring success requires having […]
MindStudio by YouAI Makes it Easy to Build AI-Powered Enterprise Apps
What convinced an entrepreneur to shift his focus away from the Creator Economy and invest in artificial intelligence? Dmitry Shapiro, like many of his peers, has witnessed the transforming effect of AI on the world. It’s thanks to the proliferation of large language models such as OpenAI’s ChatGPT, Google’s PaLM, Facebook’s LLaMA, and Anthropic’s Claude. […]
Zendesk’s New Developer Platform Lets Brands Incorporate Customer Chat Support Into Apps
“If you don’t reach them on channels where they communicate, you’ll lose them,” Zendesk CEO Mikkel Svane told me in an interview three years ago. It was at that time when the company head detailed how the customer service and support landscape was changing. “You have to embrace all the platforms, but you have to […]
Square Banks on Developer Platform to Woo Larger Sellers in March Upmarket
“The journey is one of peaks and valleys,” Carl Perry remarked, describing in a cautiously optimistic tone the progress made with the developer program he manages at Square. For more than six years, the commerce company has gradually opened more of itself up to third-party developers in a bid to bring its experience to more […]
The Secret to Innovation Rests With Knowing Thy Customers
As brands continue their quest to leverage the latest shiny object tech affords them, the question remains how adept companies are in really knowing how to best reach their customers. It turns out that less than half of all businesses are really mapping out their customer’s journey and understanding how to connect with them, but […]
Salesforce’s $750 Million Bet to Reimagine Productivity in the Modern Workforce
Five years ago, it started as something many people equated to being a word-processing app. Quip, started by former Facebook Chief Technology Officer Bret Taylor and ex-Googler Kevin Gibbs, was initially yet another standalone service that created documents in the cloud, joining a crowded marketplace filled with the likes of iA Writer, Google Docs, and […]
User-Generated Marketing Service Chute Acquired by Private Equity Firm ESW Capital
A few years ago, companies clamored for solutions to help them capitalize on free media, the content people were producing on social media and voicing their support or displeasure about a particular product or brand. Companies created tools to facilitate communication from marketing managers and customer service agents to these influencers. Several, including Buddy Media […]
For Intercom, All Your Customer Relationships Are Belong to You
When I started working for Intercom a year ago, the initial reactions I received were people asking: “The live chat company?” While that’s primarily the solution it’s known for, the reality is in this age where businesses flock to Facebook, Google, Slack, Kik, WeChat, and other third-party messaging services, Intercom wants to provide the same […]