Ken Yeung
My Two Cents
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Vercel Deepens Its AI Push With New Tools That Build Reliability and Intelligence Into Software
Vercel, the cloud platform for front-end developers, is expanding deeper into AI. The company has rolled out a series of tools designed to help developers build faster, more reliable, and more secure AI applications. Among them: enhancements to the company’s agent that now empower it to investigate anomaly alerts, a new open-source kit that bakes […]
Lattice Transforms the Workplace with Habit-Focused AI Agents
Weeks ago, when Sarah Franklin proclaimed that Lattice was in its “refounding” moment, it wasn’t just a catchy phrase—she had her eyes set on reimagining what the people management platform could become in the AI era. While she was initially reserved about what she could disclose, Franklin is opening up and sharing what Lattice is […]
Adobe AI Foundry Builds Custom Generative Models for Brands
Adobe is launching a new service called the Adobe AI Foundry, designed to help businesses build their own custom generative AI models. Much like Intel’s chip foundry, Adobe’s version aims to do the same for AI, offering companies a framework to design and train models on their own data. These LLMs will be built on […]
Adobe LLM Optimizer Targets Generative AI Content Discovery
Adobe has launched its LLM Optimizer, an application that brands can use for Generative Engine Optimization (GEO). Initially unveiled in June, this now generally available tool can monitor AI-driven traffic and improve discoverability on AI-powered chat platforms and browsers like Google’s AI Overview and Perplexity. The LLM Optimizer is available either as a standalone application […]
Most Companies Still Aren’t Ready for AI, But Leaders Are Starting to Capture Value
The number of companies truly ready for AI may have plateaued, with just 13 percent saying they’re prepared to operationalize the technology. That’s according to Cisco’s third annual AI Readiness Index, released earlier this month. While the topline number hasn’t shifted year over year, the context has. Cisco says the so-called “Pacesetters”—a small but disciplined […]
With Agentforce IT Service, Salesforce Redefines ITSM Around AI Agents and Employee Experience
Salesforce has delivered on its promise with the launch of an AI-powered IT service tool that lets companies deploy agents to automate incidents, handle service requests, and manage tickets directly through Slack. Agentforce IT Service, as it’s called, is built to eliminate the more than 350 hours employees spend annually solving common and complex IT […]
Salesforce’s Agentforce 360 Aims to Help Companies Escape ‘AI Pilot Purgatory’
Welcome to the era of the agentic enterprise. At this year’s Dreamforce event, Salesforce is unveiling Agentforce 360, a major upgrade to its agentic development platform. The company says it brings together humans, AI agents, apps, and data to help organizations forge stronger connections with customers, employees, and suppliers. “What we want to see is […]
Salesforce ‘Reimagines’ Itself in Slack
Salesforce is using this year’s Dreamforce conference to unveil a sweeping transformation: It’s rebuilding itself around Slack, turning the team communication app into the front door for its AI-driven vision of the “agentic enterprise.” Some of the bold steps Salesforce is taking to make this reality include natively embedding some of its CRM apps into […]
Dialpad Launches Agentic AI That Can Solve 70% of Customer Requests
Dialpad is joining the ranks of software providers with an agentic AI platform. On Thursday, the cloud communication firm announced the launch of a new service that provides businesses with autonomous voice and text-based bots capable of understanding complex requests and detailed reasoning. They’re also proactive, meaning they won’t just respond to queries, but also […]
Cash App and Square Unite to Support Local Merchants with ‘Neighborhoods’
Block is bringing together two of its core products to help local businesses serve their customers. On Wednesday, the fintech company unveiled “Neighborhoods” by Cash App, a new feature designed to help merchants compete more easily with national chains by removing this digital point of friction. It’s more than an app update—this offering creates a […]