Author
Ken Yeung
HubSpot Connects Its CRM With ChatGPT to Deliver Smarter Customer Insights
HubSpot is bringing more artificial intelligence into its CRM platform through a new integration with OpenAI. The company has introduced a “deep research connector” with ChatGPT, enabling small and medium-sized businesses to perform advanced analysis and generate deeper insights using their customer data and context. “We’re building tools that help businesses lead through the AI […]
Ai2’s RewardBench 2 Is a Tougher Benchmark for Testing How Well AI Models Reflect Human Judgment
Ai2 has released an update to its RewardBench benchmark, making it more capable of evaluating reward models. The next-generation test is built using new, more complex examples to assess how accurately AI models can produce answers that are as accurate as those of a human. In its first round of testing, RewardBench 2 ranks Google’s […]
Salesforce Snaps Up Moonhub Team as AI Hiring Arms Race Escalates
Barely a week has passed since its last acquisition, and Salesforce is already adding another startup to its roster. This time, the enterprise tech firm is picking up the team behind Moonhub, an AI-powered recruiting platform. But the deal appears modest as only some of the startup’s employees are reportedly joining Salesforce, and Moonhub itself […]
How to Use AI for Marketing, the Non-Obvious Way
IN THIS ISSUE: A review of the book, “The Non-Obvious Guide to Using AI for Marketing” by David Berkowitz, a clear, practical resource for marketers trying to make sense of AI without getting lost in jargon or hype. Plus, why did Salesforce pay $8 billion for Informatica? Short answer: It’s the data. The Prompt Over a […]
Inside ServiceNow University’s Big Idea: Reskilling Through Play, Not Pressure
ServiceNow has evolved into a mission-critical platform that’s now deeply integrated into the daily operations of most enterprises. In 2023, the company claimed that 85 percent of Fortune 500 companies were customers. Now, as adoption accelerates, there’s a growing need for skilled experts who can design, implement, and maintain ServiceNow environments. It’s essentially why the […]
Microsoft’s Project Amelie Is an Experiment in ‘AI Developing AI’
Microsoft Build featured a flurry of product announcements. But beyond the official launches, the company also offered a glimpse into its frontier projects—experimental inventions that may never be released to the public but serve to showcase the ideas Microsoft is exploring. One such effort is codenamed Project Amelie, an AI agent capable of building machine […]
Microsoft Pushes AI to the Edge
IN THIS ISSUE: Microsoft pushes AI innovation to the edge. Will OpenAI crack the AI hardware market, a space where many have stumbled, after acquiring Sir Jony Ive’s AI startup for nearly $6.5 billion? Plus, catch up on this week’s key headlines you might have missed, including what was announced at Google I/O and the […]
This AI-Powered App Turns Family Memories Into Personal Podcasts
What if AI could help you preserve your grandfather’s stories, or even create a podcast out of them? That’s the promise of Linda AI, a new startup turning memories into shareable audio shows with a conversational AI as your guide. Users can use the platform to have a professional interviewer-like bot probe a subject with […]
Microsoft Adds Model Tuning to M365 Copilot to Build Domain-Specific AI
Microsoft is adding a new feature to its Microsoft 365 (M365) Copilot assistant that transforms it into a domain expert. Announced at Microsoft Build 2025, the feature is called Copilot Tuning and is a low-code service allowing developers to train models on an organization’s own data without needing the assistance of data scientists. Imagine a […]
Microsoft Opens Teams to Smarter AI Agents With A2A Protocol and New Developer Tools
Microsoft is opening the door to more intelligent, autonomous AI agents in Teams. At its 2025 Build conference, the company announced a new developer toolkit that will make it easier to build and deploy agents directly within meetings on the platform, for both private and group use. The update includes support for Google’s Agent2Agent (A2A) […]