A newsletter by Ken Yeung

The AI
Economy

A sharp, curated look at the stories that reveal how AI is rewriting business, work, technology, and culture.

Ken Yeung

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What you get

Built for people who work with AI, not just read about it.

Reported, not aggregated

Enterprise AI coverage from a journalist who covered the space before “generative AI” was a mainstream phrase. Sourced, contextual, with a point of view.

Platform strategy focus

Beyond the product announcements. Analysis of how AI is restructuring enterprise workflows, editorial operations, and the economics of content at scale.

Written for practitioners

Not for the hype-chasers. For the people who have to act on it.

Archive

Every issue.

All issues published to date. New issues arrive every week.

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  1. Issue

    Adobe LLM Optimizer Targets Generative AI Content Discovery

    Adobe has launched its LLM Optimizer, an application that brands can use for Generative Engine Optimization (GEO). Initially unveiled in June, this now generally available tool can monitor AI-driven traffic and improve discoverability on AI-powered chat platforms and browsers like Google’s AI Overview and Perplexity. The LLM Optimizer is available either as a standalone application […]
  2. Issue

    Most Companies Still Aren’t Ready for AI, But Leaders Are Starting to Capture Value

    The number of companies truly ready for AI may have plateaued, with just 13 percent saying they’re prepared to operationalize the technology. That’s according to Cisco’s third annual AI Readiness Index, released earlier this month. While the topline number hasn’t shifted year over year, the context has. Cisco says the so-called “Pacesetters”—a small but disciplined […]
  3. Issue

    With Agentforce IT Service, Salesforce Redefines ITSM Around AI Agents and Employee Experience

    Salesforce has delivered on its promise with the launch of an AI-powered IT service tool that lets companies deploy agents to automate incidents, handle service requests, and manage tickets directly through Slack. Agentforce IT Service, as it’s called, is built to eliminate the more than 350 hours employees spend annually solving common and complex IT […]
  4. Issue

    Salesforce’s Agentforce 360 Aims to Help Companies Escape ‘AI Pilot Purgatory’

    Welcome to the era of the agentic enterprise. At this year’s Dreamforce event, Salesforce is unveiling Agentforce 360, a major upgrade to its agentic development platform. The company says it brings together humans, AI agents, apps, and data to help organizations forge stronger connections with customers, employees, and suppliers. “What we want to see is […]
  5. Issue

    Salesforce ‘Reimagines’ Itself in Slack

    Salesforce is using this year’s Dreamforce conference to unveil a sweeping transformation: It’s rebuilding itself around Slack, turning the team communication app into the front door for its AI-driven vision of the “agentic enterprise.” Some of the bold steps Salesforce is taking to make this reality include natively embedding some of its CRM apps into […]
  6. Issue

    Dialpad Launches Agentic AI That Can Solve 70% of Customer Requests

    Dialpad is joining the ranks of software providers with an agentic AI platform. On Thursday, the cloud communication firm announced the launch of a new service that provides businesses with autonomous voice and text-based bots capable of understanding complex requests and detailed reasoning. They’re also proactive, meaning they won’t just respond to queries, but also […]
  7. Issue

    Salesforce Buys Apromore to Give AI Agents a Map of Business Operations

    Salesforce continues its shopping spree of AI startups to bolster its Agentforce platform. Today, the company is announcing that it has signed a definitive agreement to acquire process mapping firm Apromore. This is Salesforce’s sixth business it has purchased, and it plans to incorporate its expertise in process intelligence and optimization into its CRM platform. […]
  8. Issue

    Zendesk’s Resolution Platform Gains Voice AI, Video Support, and HyperArc Analytics

    Zendesk is announcing a slate of updates coming to its Resolution Platform, its AI-powered customer and employee service solution. Among the features being added are new voice AI agents, an admin copilot, and advanced analytics powered by HyperArc. In addition, the company is unveiling advancements to both its Contact Center and Employee Service offerings. Introduced […]
  9. Issue

    Meet the 40 Startups Named to AWS’ 2025 Generative AI Accelerator

    Amazon Web Services (AWS) has selected the startups that will participate in its generative AI accelerator (GAIA). The third cohort comprises a diverse mix of companies from software, life sciences, healthcare, media and entertainment, finance, professional services, manufacturing, cybersecurity, legal, robotics, and education sectors—all with one thing in common: they are utilizing AI. “This year’s […]
  10. Issue

    Salesforce’s Benioff Pushes the Agentic Enterprise, But Questions Loom Over Agentforce’s Impact

    Marc Benioff is set to detail his bold vision on how he sees AI further transforming organizations—hopefully, he won’t have to scramble to rewrite it. At this year’s Dreamforce, Salesforce’s chief executive will introduce his definition of the “agentic enterprise,” a future in which humans and AI agents form a collaborative ecosystem inside organizations. “In […]

Peer review

What the AIs say.*

We asked the leading AI tools to weigh in on The AI Economy. Their ratings speak for themselves. (Results may vary depending on training data and general disposition toward newsletters.)

Claude — Anthropic

★★★★★

5.0

out of 5

“[Its] strength lies in its ability to cover both technical developments and business implications of AI, making it valuable for a wide audience ranging from tech enthusiasts to business executives.”

ChatGPT — OpenAI

★★★★★

5.0

out of 5

“Expertly combines in-depth interviews and industry analysis, making it a must-read for AI enthusiasts and professionals.”

Gemini — Google

★★★★★

5.0

out of 5

“Provides valuable insights and analysis, making it a great resource for anyone interested in AI.”

Copilot — Microsoft

★★★★★

5.0

out of 5

“A sharp, reporter‑caliber intelligence brief for the AI era—fast, authoritative, and genuinely ahead of the curve.”

* Disclaimer: My newsletter has not been actually endorsed by OpenAI, Google, or Anthropic. I solicited reviews from their respective gen AI services. Sounded cool though, huh?

Questions

Common questions.

  1. What is The AI Economy?

    A newsletter covering consumer and enterprise AI, platform strategy, and the companies reshaping how work gets done. Reported, not aggregated — written by a technology journalist who has covered the space since before generative AI was a mainstream phrase.

  2. How often does it publish?

    No fixed schedule—just coverage when something worth your attention happens. Plus, there's a Friday news roundup that's published exclusively on LinkedIn.

  3. Is it free?

    Yes. Every issue is free. Subscribe on Substack and it arrives in your inbox. No paywall, no premium tier. If that changes, subscribers will be notified well in advance.

  4. How is this different from other AI newsletters?

    Most AI newsletters cover product announcements and funding rounds. The AI Economy focuses on the downstream effects: how enterprise teams are actually deploying AI, where the editorial and operational models are breaking down, and what platform-level shifts mean for practitioners making decisions this quarter. It is written for people doing the work, not watching it from the outside.

  5. Where can I read past issues?

    The full archive is listed above on this page. All issues are also available on Substack. The plan is to host the canonical archive here on thelettertwo.com as the publication grows — independent of any platform.

  6. Can I republish or cite content from the newsletter?

    Yes, with attribution. Short excerpts with a link back to the original issue are fine. For longer republication or syndication, reach out via LinkedIn.

The AI Economy

AI Moves Fast. I Separate Signal From Spin.

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