An interesting thought just passed through my mind…but it’s not an old thought, but something that I felt I’d write about here — have you ever wondered whether or not instant messaging (or IM) is a professional way to communicate between agency and client? More and more these days, I find that agencies are interacting with their clients through IM programs like AOL, Skype, MSN Messenger, Yahoo! Messenger, and/or ICQ. This is an interesting, but rapidly emerging practice in the workplace that is definitely shattering the common stereotype of those who use IM on a daily basis. Instead of those young people who use it to chat with their peers, business professionals are finding it more effective in sending files and communicating with people around the world without having to pick up a phone. Will this movement lead to increased improvements in the IM industry? Will we all see a sub-division of IM programs that are specifically targeted to those in business and retail? Probably not because it’s already here — just turn on your laptop or desktop and you’re connected. Want to have a video chat? IMs can do that now. Want to send files or play games? You can do that too…the future of IMs is here.
Put your screen name on your business cards…
Writing
More from Ken
Agent Plugins Explained: What the New AI Standard Actually Does
You may think of the agentic world as the Wild West, but over the past two years, technologists have been developing rules of the road. Anthropic’s Model Context Protocol settled how agents access external tools. Google’s Agent2Agent and Cisco-backed AGNTCY took on the question of how agents reach each other. Now, there’s Agent Plugins, a […]
Adobe’s AI Collaborators Turn Outside AI Agents Into Governed Workfront Teammates
At the Adobe Summit last April, the company announced the Workflow Optimization Agent designed to automate “intelligent, connected actions” across workflows. Four months later, the agent—since rebranded as AI Collaborator—is now generally available. Through Adobe Workfront, the company’s work management application, users can delegate work to these virtual teammates similarly to how they might with […]
Why I Built Dossier, the Job Tracker My Spreadsheet Couldn’t Be
Throughout the periods of unemployment I’ve experienced during my professional career, a spreadsheet proved to be vital in managing the job search process. Yet, although setting it up was easy and fairly low-tech, keeping it updated was manual and tedious. Updating a listing for a job I applied for required modifying numerous cells in a […]