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Tag: WhatsApp
Zendesk’s New Developer Platform Lets Brands Incorporate Customer Chat Support Into Apps
“If you don’t reach them on channels where they communicate, you’ll lose them,” Zendesk CEO Mikkel Svane told me in an interview three years ago. It was at that time when the company head detailed how the customer service and support landscape was changing. “You have to embrace all the platforms, but you have to […]
Facebook Going to Facebook
In the Aaron Sorkin-created show “The West Wing”, there’s an episode in which fictional President Jed Bartlet (played by Martin Sheen) argues with his Chief-of-Staff Leo McGarry (the late-John Spencer) about stances on political issues — the latter wished Bartlet would be more aggressive about his positions. Ultimately they reach the conclusion that it’s time […]
The Ephemeral Dilemma
Facebook, Instagram, Messenger, WhatsApp, Medium, and Snapchat are just some of the apps today that have “Stories,” a way that lets you craft a chronicle of your day or journey in an ephemeral manner. Each service is jockeying for your attention and adding new bells and whistles, partnerships, and the latest technology to curry favor. […]