Archive
Tag: Voice Agents
Zendesk’s Resolution Platform Gains Voice AI, Video Support, and HyperArc Analytics
Zendesk is announcing a slate of updates coming to its Resolution Platform, its AI-powered customer and employee service solution. Among the features being added are new voice AI agents, an admin copilot, and advanced analytics powered by HyperArc. In addition, the company is unveiling advancements to both its Contact Center and Employee Service offerings. Introduced […]
Microsoft Makes Multi-Agent AI More Manageable with New Open Framework
Microsoft is introducing new capabilities to Azure AI Foundry, enabling developers to work more easily with multi-agent systems. The belief is that as organizations become so-called Frontier Firms, teams will need better ways to manage all of the proactive AI agents and ensure they’re working effectively together. Today’s announcements are an effort to address that […]