Archive
Tag: Twilio
Twilio’s Ola Is the Communication Layer That Tells AI Agents No
As the AI industry builds agents with greater capabilities and freedom to do what they want, Twilio is choosing to build the layer that decides whether they should. On Thursday, the communications infrastructure platform unveiled Ola, a tool that lets people approve or block actions taken by their AI agents on their behalf. Created by […]
Twilio Takes On ‘Agent Amnesia’ So Customers Never Have to Repeat Themselves Again
How many times have you called customer service, explained your problem, got transferred, and had to start all over again? With AI agents in the mix, that experience doesn’t get better—it multiplies. Twilio calls it the “conversation gap”: the disconnect between fragmented systems that leaves AI agents without the context they need to pick up […]
Twilio Expands Messaging with Global Rollout of RCS Support
In 2024, Twilio introduced Rich Communication Services (RCS) messaging in public beta. A year later, it’s generally available, allowing all of the platform’s nearly 350,000 customer accounts to use it to craft and distribute branded and interactive messages easily. “Building engagement with your customers should be as seamless and trusted as possible,” Twilio’s Chief Product […]
Twilio Plugs Into Microsoft to Deliver the ‘Last Mile’ of Enterprise AI Conversations
Twilio and Microsoft have entered into a multi-year partnership to accelerate the use of conversational AI in enterprise customer communication. Announced at Twilio’s SIGNAL conference, the tie-up will let developers build AI-powered tools and applications on top of Twilio’s newly refreshed customer engagement platform and Microsoft’s Azure AI Foundry. In addition, Twilio introduced a range […]
Jeff Lawson’s Empowering Influence: Fueling Our Drive to Build What’s Next
The moment I crossed paths with Jeff Lawson and stumbled upon his startup Twilio back in 2009, the air buzzed with intrigue. The challenge of providing “cloud telephony” seemed almost audacious—taking on the mighty “Big Telco” and redefining the very essence of telephone numbers. As I grappled with the premise, a question lingered: Couldn’t startups […]
The Big Problem Brands Have Communicating With Customers
Technology is often highlighted as the savior for businesses, enabling them to be better connected with their customers and adapting to the new age of capitalism. But the truth is that it’s not an “if you add it, they will come” scenario. Companies touting that they’re using live chat, bots, new age support services, and […]
Twilio’s Freshman Year
Last Friday may have seemed like a normal day for most people, but for Twilio, it was a milestone. A year ago, the cloud telephony platform provider went public on the New York Stock Exchange. Shares in the company jumped 90 percent to close the first day at $28.53, but 12 months later, its stock […]
Twilio’s Proxy API Lets Mobile Workers Safely Communicate With Customers
Twilio on Wednesday unveiled its latest API, one that allows developers to facilitate mobile-based conversations between customers and business employees. Called Twilio Proxy, this tool is part of the newly-formed Engagement Cloud, a suite of declarative APIs that provide multi-channel communications with customers. “The success of on-demand marketplaces has created a new standard in how […]
Twilio’s New SMS Verification SDK Uses Google To Verify Phone Numbers
Twilio has launched an SDK giving developers a new way to help their app users verify their identity. The cloud-based telecommunications company on Tuesday announced its Verification SDK which uses Google’s API to simplify SMS permissions when checking phone numbers. It’s only available for Android apps — Twilio shifted the blame to Apple, saying that […]
Twilio Adds Open-Source ‘Rapid Response Kit’ To Help Teams Deploy Apps In A Crisis
It’s no surprise that technology has played an integral part in times of disaster, emergency, or crisis. Companies like Twitter, Facebook, and Google have all offered their support to assist people in affected parts of the world to ensure they can communicate with their loved ones and help share eyewitness accounts. One of those companies […]