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Tag: Twilio News
Twilio’s Ola Is the Communication Layer That Tells AI Agents No
As the AI industry builds agents with greater capabilities and freedom to do what they want, Twilio is choosing to build the layer that decides whether they should. On Thursday, the communications infrastructure platform unveiled Ola, a tool that lets people approve or block actions taken by their AI agents on their behalf. Created by […]
Twilio Takes On ‘Agent Amnesia’ So Customers Never Have to Repeat Themselves Again
How many times have you called customer service, explained your problem, got transferred, and had to start all over again? With AI agents in the mix, that experience doesn’t get better—it multiplies. Twilio calls it the “conversation gap”: the disconnect between fragmented systems that leaves AI agents without the context they need to pick up […]
Twilio Expands Messaging with Global Rollout of RCS Support
In 2024, Twilio introduced Rich Communication Services (RCS) messaging in public beta. A year later, it’s generally available, allowing all of the platform’s nearly 350,000 customer accounts to use it to craft and distribute branded and interactive messages easily. “Building engagement with your customers should be as seamless and trusted as possible,” Twilio’s Chief Product […]
Twilio Plugs Into Microsoft to Deliver the ‘Last Mile’ of Enterprise AI Conversations
Twilio and Microsoft have entered into a multi-year partnership to accelerate the use of conversational AI in enterprise customer communication. Announced at Twilio’s SIGNAL conference, the tie-up will let developers build AI-powered tools and applications on top of Twilio’s newly refreshed customer engagement platform and Microsoft’s Azure AI Foundry. In addition, Twilio introduced a range […]
Jeff Lawson’s Empowering Influence: Fueling Our Drive to Build What’s Next
The moment I crossed paths with Jeff Lawson and stumbled upon his startup Twilio back in 2009, the air buzzed with intrigue. The challenge of providing “cloud telephony” seemed almost audacious—taking on the mighty “Big Telco” and redefining the very essence of telephone numbers. As I grappled with the premise, a question lingered: Couldn’t startups […]
Twilio’s Freshman Year
Last Friday may have seemed like a normal day for most people, but for Twilio, it was a milestone. A year ago, the cloud telephony platform provider went public on the New York Stock Exchange. Shares in the company jumped 90 percent to close the first day at $28.53, but 12 months later, its stock […]