Archive
Tag: Tech Trends
Zendesk Says AI ARR Could Hit $400M to $500M in 2026
As the customer service software market undergoes a seismic shift driven by artificial intelligence, Zendesk is positioning itself at the epicenter of transformation. Three years after Tom Eggemeier succeeded co-founder Mikkel Svane as chief executive, the company has evolved into what it claims is an “AI first” company. Its efforts appear to be paying off, […]
AI Agent Ambition vs. Reality: Enterprises Expect Mass 2027 Deployment, But ‘Sprawl’ and Skills Gaps Keep 97% From Scaling
If 2025 feels like the year AI agents finally arrived, 2027 may make it look tame by comparison, with analysts projecting an outright surge in enterprise-grade bots. But for now, even as companies adopt these digital workers, their ambitions far outpace their execution; 97 percent have yet to figure out how to scale agents across […]
68% of Companies Use AI, but Frontier Firms Are Driving Real Enterprise Impact
Seven months ago, Microsoft introduced the concept of the Frontier Firm, arguing that AI would fundamentally reshape the enterprise. Its research predicted that within two to five years, most companies would be well on their way to becoming AI-native. Now, a new Microsoft-commissioned study by IDC offers an early look at that trajectory—and how closely […]
Trust and Accountability Limit Agent Use Today at 27%, but Delegation Expected to Reach 43% in Three Years
Despite tech companies’ promises about the potential of AI agents, knowledge workers are still cautious about the technology. New research from Asana’s Work Innovation Lab shows that today, workers offload 27 percent of their workload to agents. However, that number is expected to rise to 43 percent within three years. But what’s the cause of […]
From Sunday Scaries to Late-Night Meetings: Microsoft Confirms the Workday Has No Off Switch
The traditional 9-to-5 workday is rapidly unraveling, replaced by what Microsoft calls the “infinite workday,” a nonstop cycle that begins even before we’re out of bed and stretches late into the night and also into the weekends. The line between work and life has all but disappeared. Microsoft argues that without meaningful change, this trend […]
AI Isn’t Taking Jobs—It’s Making Workers More Valuable
IN THIS ISSUE: Unpack the AI jobs paradox—why AI isn’t replacing workers en masse (yet), but is already reshaping the workforce in profound ways. PwC’s AI jobs barometer reveals who’s thriving, who’s at risk, and why upskilling is urgent. Plus, explore Salesforce’s latest power move to lock down Slack data and what it means for […]
10 Charts That Define the AI Boom, According to Mary Meeker
IN THIS ISSUE: Dig into key insights from Mary Meeker’s latest AI report, a sweeping 340-slide analysis that breaks down where adoption is accelerating, how innovation is evolving, and what it means for the future of technology. The Prompt Investor Mary Meeker’s reports are among the most closely watched in the industry, with entrepreneurs, investors, […]
CES 2024 Preview: Unleashing AI to Empower the Latest Tech Wonders
The annual Consumer Electronics Show (CES) takes place in Las Vegas from January 9 to 12. The tech landscape often sees it as a bellwether, with major themes spanning over the next 12 months. Past trends include 5G technology, AR and VR, smart homes, autonomous vehicles, and robotics. This year’s conference will be no different. […]