Archive
Tag: State of Customer Engagement
Twilio Expands Messaging with Global Rollout of RCS Support
In 2024, Twilio introduced Rich Communication Services (RCS) messaging in public beta. A year later, it’s generally available, allowing all of the platform’s nearly 350,000 customer accounts to use it to craft and distribute branded and interactive messages easily. “Building engagement with your customers should be as seamless and trusted as possible,” Twilio’s Chief Product […]
How AI Impacts Customer Engagement
This week’s issue explores artificial intelligence’s impact on the brand-customer relationship. It’s a powerful tool for personalization, but, are brands really prepared to use it? Read on to learn about the state of customer engagement. Plus, check out the 40+ most important AI stories you may have missed this week. The Prompt Companies are turning […]