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Tag: Sierra Bret Taylor Clay Bavor
Sierra Debuts Voice Sims to Train AI Agents for Chaotic Customer Calls
Before an AI voice agent ever picks up the phone, companies need to know it is well-suited to handling the chaos of a real customer call. To help ensure this happens, Sierra is launching Voice Sims, a new tool that uses AI to train and refine these bots. It acts like a quality assurance system […]
Sierra Gives Its AI Agents a Voice, Delivering Lifelike Customer Service Over the Phone
Everyone is racing to give AI agents a voice. On the same day Zendesk announced voice capabilities for its AI agents, Sierra revealed it is also adding voice to its customer service bots. “People are highly sensitive to the subtleties of a voice and the flow of a conversation,” Sierra’s co-founders Bret Taylor and Clay […]