Archive
Tag: ServiceNow Otto
ServiceNow Launches Flow, an AI Service Desk That Works Inside Slack and Teams
IT teams spend much of their time solving the same problems again and again, from password resets to questions about company policy. ServiceNow’s new service, Flow, is built around a simple idea: once someone resolves one of those requests in a Slack or Microsoft Teams conversation, they can click a single button, and Flow will […]
ServiceNow Otto Is the Front Door to an AI Platform Built to Finish the Work
Enterprises have spent the past few years deploying AI across their organizations, only to find it stops short of actually finishing the job. Employees still navigate between applications, chase down approvals, and route their own requests. This is because most AI tools are built inside a single application, unable to cross the boundaries of departments […]