Archive
Tag: ServiceNow Now AI
ServiceNow’s Context Engine Infuses AI Agents With the Know-How to Act
An AI agent is only as good as the information it has. To ensure optimal performance, ServiceNow has developed what it calls the Context Engine, an enterprise-grade tool that pairs AI agents with an organization’s institutional knowledge, relationships, and decision history. It’s the centerpiece of a broader set of announcements the company is making on […]
ServiceNow Debuts AI Experience as a Unified ‘Front Door’ to Enterprise AI
Most tech companies aren’t rebuilding their platforms around AI—they’re layering it on top of existing systems. ServiceNow is taking a bolder approach with the launch of AI Experience, a conversational, context-aware interface that blends AI and users in ways that could change how enterprises interact with software. It’s a new front door to all your […]
ServiceNow Debuts AI Control Tower to Manage the Chaos of Enterprise AI Agents
“If you look at the AI platform for business transformation, ServiceNow has formed itself as the control tower for AI transformation across all other platforms in the enterprise,” Bill McDermott, ServiceNow’s chief executive, told CNBC in December. “What’s really happening…is [that] work is not happening in a single department. Work goes across every function in […]
ServiceNow Expands Its AI Ambitions With New Apriel Small Language Models
ServiceNow, the enterprise automation platform, has released a family of small language models called Apriel, available in two variants: a 5B base model and an instruct-tuned version. The company lists that they are designed to handle general-purpose tasks, from answering questions and retrieving information, to content generation, code assistance, reasoning, and creative writing. Both models […]