Archive
Tag: Salesforce AI
IT Leaders Bet on AI Agents to Ease Growing Workloads, But Integration Remains a Major Hurdle
Companies are embracing the artificial intelligence revolution, turning to AI agents to help them scale for the future. That’s good news for enterprise agentic platform providers like Salesforce, Zendesk, and ServiceNow and startups like Cognition Labs, Adept AI, and LangChain. However, while there’s tech adoption, it’s not being smartly executed. New research from MuleSoft, Venson […]
Salesforce Unveils Agentforce 2.0, Bringing AI Agents to Slack and Introducing Advanced Atlas Reasoning
As AI agents take center stage in 2024, Salesforce is fully leaning into the trend. In October, the cloud computing company launched Agentforce, a platform that lets anyone quickly build advanced AI bots and connect them to enterprise data. Two months later, it’s introducing its next-generation AI agent offering, which aims to redefine “AI agents across […]
Salesforce Emphasizes Bench Strength as it Navigates Agentforce Future Amid Key AI Executive Departure
Clara Shih stepped onto the stage in a room with tens of thousands of people and many more online watching. Introduced by Salesforce Chief Executive Marc Benioff, Shih would showcase the company’s most significant product releases in years. As the head of Salesforce AI, she made the case for why organizations want to use the […]
Salesforce’s Agentforce Goes Live, Turning Up the Heat in the AI Agent Fight With Microsoft
Get ready for a proliferation of autonomous agents. Salesforce’s Agentforce platform is now generally available, publicly launching more than a month after its introduction. With it, the company is ushering in the democratization of sophisticated AI bots, providing a solution in which anyone can quickly develop AI agents that connect with their enterprise data and […]
Microsoft to Launch AI Agents in Copilot Studio Public Preview Next Month, Firing Back at Salesforce
Microsoft is inching closer to letting businesses create autonomous AI Agents using its Copilot solution. At its AI Tour in London this week, the software company announced plans to bring a new set of capabilities within Copilot Studio into public preview in November 2024. Originally introduced at this year’s Build developer conference, these features are […]
Salesforce Gives the Gift of Free AI Trailhead Courses Through 2025
This is my final dispatch from Dreamforce 2024. The conference did live up to the hype Salesforce chief executive Marc Benioff promised: We’d all be talking about artificial intelligence. For this issue of “The AI Economy,” read about how Salesforce is preparing non-technical workers to adapt to this third wave of AI. Although Agentforce requires […]
Marc Benioff Wants to Break the AI ‘Hypnosis,’ Urges Vendors to ‘Let the Customer at It’
Surrounded by journalists and industry analysts, Salesforce’s outspoken chief executive, Marc Benioff, revealed a secret about this year’s Dreamforce keynote address: It was only completed the prior night after he scrapped an earlier speech three weeks ago. By the time he took the stage, Benioff hadn’t even rehearsed it before addressing 10,000 in-person attendees and […]
Marc Benioff Questions Klarna’s Decision to Drop Salesforce, Workday for AI: ‘Humans Aren’t Going Away’
“I think that there’s a broad misunderstanding of artificial intelligence and how it relates to data management and applications,” Marc Benioff says during a press conference. Salesforce’s charismatic leader was responding to Klarna’s move away from using both the CRM platform and Workday in favor of internally built AI and automation. Another consequence of the […]
Salesforce’s Agentforce: What You Need to Know About the Autonomous AI Agent Platform
Welcome to another special edition of “The AI Economy.” Over the next few days, I’ll devote this newsletter to Salesforce’s annual customer conference. Today’s issue provides a closer look at the company’s autonomous AI agent platform, Agentforce, which will be formally introduced at Dreamforce next week. Calling it “what AI was meant to be,” chief […]
AI Takes Center Stage: The Message Salesforce Must Deliver at Dreamforce
Welcome to a special edition of “The AI Economy.” Over the next few days, I’ll devote this newsletter to Salesforce’s annual customer conference. New issues will feature an analysis of the company’s AI announcements that might reshape how organizations think about how they use the technology. The Prompt Thousands are set to descend on San […]