Archive
Tag: Joule AI
SAP Bundles Its CX Clouds into a One-Stop Shop with Engagement Cloud
SAP is unveiling an AI-powered platform that provides organizations with deeper insights into their data, enabling them to strengthen customer loyalty and drive better business outcomes. The new SAP Engagement Cloud, announced at SAP Connect, is built on the company’s Business Data Cloud and offers a single dashboard to help businesses deliver personalized experiences across […]
SAP Recasts Joule as an Agentic AI Platform Driving Workflow Automation
When SAP launched Joule more than two years ago, its natural language AI copilot, the goal was like with every other bot of its type: to help people be more productive and drive better business outcomes. Integrated into the company’s broader portfolio of apps, Joule addressed basic tasks, such as answering questions, retrieving data, and […]