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Intercom Expands Fin Agent with Multimodal AI, Adding Voice, Image Support, and Third-Party Integrations
March 20, 2025
Apps
,
Artificial Intelligence
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Business
,
Enterprise
,
Generative AI
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Marketing
Zendesk Acquires Local Measure to Strengthen AI Voice Capabilities, Expand AWS Partnership
February 24, 2025
Artificial Intelligence
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Business
,
Enterprise
Why Zendesk Thinks AI Is Key to Restoring ‘Humanity’ to Dreaded Customer Service Calls
October 11, 2024
Apps
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Artificial Intelligence
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Business
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Enterprise
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Generative AI
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The AI Economy
Sierra Gives Its AI Agents a Voice, Delivering Lifelike Customer Service Over the Phone
October 9, 2024
Artificial Intelligence
,
Business
,
Enterprise
,
Generative AI
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