Archive
Tag: Intercom
Intercom Turns Fin Into a Developer Platform
Three years after launching its Fin customer service agent, Intercom is opening it up to third-party developers via an API. There’s a catch: It’s open to anyone spending at least $250,000 on Intercom, but the company promises usage rates that are “by far the cheapest in the industry.” Until today, Fin had been confined to […]
Intercom Expands Fin Agent with Multimodal AI, Adding Voice, Image Support, and Third-Party Integrations
Intercom is doubling down on AI-driven customer support with a significant expansion of its Fin agent. The customer service tech provider is adding multimodal capabilities to its chatbot that go beyond text. It now supports voice-based interactions, image recognition, and third-party app integrations. Launched in 2023, the Fin AI agent is built to deliver AI-powered […]
‘It Delivers’: Intercom’s Next-Gen Fin AI Agent Switches from OpenAI to Anthropic
Wrapping up a week packed with AI agent announcements, Intercom has unveiled Fin 2, the newest version of its customer service bot. The company claims its agent will be able to “answer more questions, in more ways, in more places.” To accomplish this, Intercom has added features designed to improve Fin’s intelligence and help it […]
For Intercom, All Your Customer Relationships Are Belong to You
When I started working for Intercom a year ago, the initial reactions I received were people asking: “The live chat company?” While that’s primarily the solution it’s known for, the reality is in this age where businesses flock to Facebook, Google, Slack, Kik, WeChat, and other third-party messaging services, Intercom wants to provide the same […]
In ‘Intercom on Marketing’, Prioritize The Why Over The How
I’ve always had an affinity for marketing — it’s what I graduated with a degree in from university. And no matter whether I was working within interactive agencies, corporations, or even as a reporter for The Next Web and VentureBeat, I remained interested in how to help better connect people with technology and products. And there’s always something […]
So I’ve Joined A Startup
Earlier this month I announced my departure from VentureBeat, a job that afforded me the ability to cover many of the tech industry’s movers and shakers, along with up-and-comers. Since then, I’ve kept my next steps a secret, but not anymore. In a first for me, I’ve decided to join the startup scene: I’m now […]
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