Archive
Tag: Innovation
Can Seattle Become America’s Next AI Capital?
IN THIS ISSUE: Seattle has long been one of America’s most consequential technology cities—and the evidence suggests it may be more ready for the AI era than its national reputation reflects. This week’s column makes the case for Seattle as a serious AI capital, drawing on its unique concentration of cloud infrastructure, renewable-energy advantages, aerospace […]
Most Companies Still Aren’t Ready for AI, But Leaders Are Starting to Capture Value
The number of companies truly ready for AI may have plateaued, with just 13 percent saying they’re prepared to operationalize the technology. That’s according to Cisco’s third annual AI Readiness Index, released earlier this month. While the topline number hasn’t shifted year over year, the context has. Cisco says the so-called “Pacesetters”—a small but disciplined […]
Asana Unveils Next-Gen AI Teammates Built for Teams, Not Just Individuals
Asana is showing off new AI Teammates for its work management platform. The company describes these next-generation agents as being more collaborative, capable of completing complex tasks, making informed decisions, and simultaneously supporting multiple teams. They also come with team-wide memory, governance, and visibility built in, which is something CIOs are interested in. The news […]
Everyone’s a Prompt Engineer Now
Artificial intelligence existed for decades before ChatGPT, but it mostly operated behind the scenes—powering recommendation engines, detecting fraud, and optimizing logistics. Back then, technical professionals like engineers and data scientists were the ones steering these systems. But with the rise of generative AI in the workplace, anyone can now instruct the bots on what to […]
What Salesforce Discovered by Letting AI Run Its Help Portal
Salesforce isn’t shy about how it’s using its products, especially its agent development platform. When it comes to embracing AI agents, the enterprise tech firm has openly touted that it’s “drinking its own champagne.” Since Agentforce’s launch, CEO Marc Benioff has used every opportunity to showcase how the service is helping bolster his company’s help […]
Daily AI Users at Work Report Higher Productivity and Job Satisfaction, Says Slack
Marc Benioff’s vision of a digital labor force is no longer hypothetical—it’s starting to take shape. Days after his company, Salesforce, launched its fourth-generation agentic development platform capable of scaling AI agents across business use cases, its subsidiary Slack released its latest Workforce Index report, which shows AI gaining acceptance among workers. According to the […]
Inside ServiceNow University’s Big Idea: Reskilling Through Play, Not Pressure
ServiceNow has evolved into a mission-critical platform that’s now deeply integrated into the daily operations of most enterprises. In 2023, the company claimed that 85 percent of Fortune 500 companies were customers. Now, as adoption accelerates, there’s a growing need for skilled experts who can design, implement, and maintain ServiceNow environments. It’s essentially why the […]
4 Steps to Building Smarter AI Agents
IN THIS ISSUE: Dive into Salesforce’s new framework for CIOs, offering advice on how their organizations can effectively harness the power of AI agents. Explore the four steps necessary to develop mature, intelligent, effective bots, and discover how companies can align their AI strategies with business goals. Plus, catch up on the latest from Google […]
The Secret to Innovation Rests With Knowing Thy Customers
As brands continue their quest to leverage the latest shiny object tech affords them, the question remains how adept companies are in really knowing how to best reach their customers. It turns out that less than half of all businesses are really mapping out their customer’s journey and understanding how to connect with them, but […]
Welcome to Hotel AI
Editor’s Note: This post about hoteliers using AI was originally published on the now-defunct All Turtles blog in July 2018. You can read other articles I’ve written for that site here. It’s 2 a.m. on Thursday morning by the time you’ve arrived at the hotel and no one is around. Weary after traveling all day, you approach […]