Archive
Tag: Enterprise
Salesforce Emphasizes Bench Strength as it Navigates Agentforce Future Amid Key AI Executive Departure
Clara Shih stepped onto the stage in a room with tens of thousands of people and many more online watching. Introduced by Salesforce Chief Executive Marc Benioff, Shih would showcase the company’s most significant product releases in years. As the head of Salesforce AI, she made the case for why organizations want to use the […]
AI’s Ticking Clock: Just 13% of Companies Say They’re Ready for AI; Most Fear an 18-Month Deadline to Act
The AI Scramble At the speed at which artificial intelligence is moving today, companies believe time is running out to take advantage of its capabilities. There’s one problem: They need more time to prepare for AI. In its second annual AI Readiness Index, Cisco finds a gap between the urgency organizations feel and how ready […]
From Tool to Teammate: The Five Stages of AI’s Role in the Workplace
Multiple studies have shown how business leaders struggle to find value with artificial intelligence, but a new study offers an alternative perspective: the workers. Research from Atlassian’s Teamwork Lab reveals that employees who elect to use AI not as a tool but as an expert advisor are finding the most success. It outlines five distinct […]
Zendesk Unveils AI Dynamic Pricing Plan to Make Service Automation More Flexible
Zendesk is introducing a new pricing structure for customers looking for greater flexibility when using the customer experience platform’s artificial intelligence tools. With “AI Dynamic Pricing,” companies can shift how they allocate their budget between agent seats and automated resolutions. Any adjustments can be made seamlessly without needing to renegotiate contracts with Zendesk. In August, […]
How Companies Are Unlocking AI’s Value Beyond the Hype
IN THIS ISSUE: Learn how companies are cutting through AI hype to build effective, winning strategies with the technology. Plus, OpenAI’s AI-powered search is now available to the public, marking a pivotal moment: Is this the end of traditional search as we know it? Will Google’s crown be at risk? Finally, don’t forget about this […]
Salesforce’s Agentforce Goes Live, Turning Up the Heat in the AI Agent Fight With Microsoft
Get ready for a proliferation of autonomous agents. Salesforce’s Agentforce platform is now generally available, publicly launching more than a month after its introduction. With it, the company is ushering in the democratization of sophisticated AI bots, providing a solution in which anyone can quickly develop AI agents that connect with their enterprise data and […]
The 90-Day Generative AI Blueprint
As we continue to see innovations around artificial intelligence accelerate, I continue to hear about how confused executives are when discussing how to use the technology. Multiple studies illustrate this point, which Salesforce chief executive Marc Benioff further emphasized during his Dreamforce keynote last month. Organizations recognize AI as being transformative and fear being left […]
Salesforce Gives the Gift of Free AI Trailhead Courses Through 2025
This is my final dispatch from Dreamforce 2024. The conference did live up to the hype Salesforce chief executive Marc Benioff promised: We’d all be talking about artificial intelligence. For this issue of “The AI Economy,” read about how Salesforce is preparing non-technical workers to adapt to this third wave of AI. Although Agentforce requires […]
Salesforce’s Agentforce: What You Need to Know About the Autonomous AI Agent Platform
Welcome to another special edition of “The AI Economy.” Over the next few days, I’ll devote this newsletter to Salesforce’s annual customer conference. Today’s issue provides a closer look at the company’s autonomous AI agent platform, Agentforce, which will be formally introduced at Dreamforce next week. Calling it “what AI was meant to be,” chief […]
AI Takes Center Stage: The Message Salesforce Must Deliver at Dreamforce
Welcome to a special edition of “The AI Economy.” Over the next few days, I’ll devote this newsletter to Salesforce’s annual customer conference. New issues will feature an analysis of the company’s AI announcements that might reshape how organizations think about how they use the technology. The Prompt Thousands are set to descend on San […]