Archive
Tag: Enterprise Tech
Salesforce Emphasizes Bench Strength as it Navigates Agentforce Future Amid Key AI Executive Departure
Clara Shih stepped onto the stage in a room with tens of thousands of people and many more online watching. Introduced by Salesforce Chief Executive Marc Benioff, Shih would showcase the company’s most significant product releases in years. As the head of Salesforce AI, she made the case for why organizations want to use the […]
AI’s Ticking Clock: Just 13% of Companies Say They’re Ready for AI; Most Fear an 18-Month Deadline to Act
The AI Scramble At the speed at which artificial intelligence is moving today, companies believe time is running out to take advantage of its capabilities. There’s one problem: They need more time to prepare for AI. In its second annual AI Readiness Index, Cisco finds a gap between the urgency organizations feel and how ready […]
Zendesk Unveils AI Dynamic Pricing Plan to Make Service Automation More Flexible
Zendesk is introducing a new pricing structure for customers looking for greater flexibility when using the customer experience platform’s artificial intelligence tools. With “AI Dynamic Pricing,” companies can shift how they allocate their budget between agent seats and automated resolutions. Any adjustments can be made seamlessly without needing to renegotiate contracts with Zendesk. In August, […]
How Companies Are Unlocking AI’s Value Beyond the Hype
IN THIS ISSUE: Learn how companies are cutting through AI hype to build effective, winning strategies with the technology. Plus, OpenAI’s AI-powered search is now available to the public, marking a pivotal moment: Is this the end of traditional search as we know it? Will Google’s crown be at risk? Finally, don’t forget about this […]
‘It Delivers’: Intercom’s Next-Gen Fin AI Agent Switches from OpenAI to Anthropic
Wrapping up a week packed with AI agent announcements, Intercom has unveiled Fin 2, the newest version of its customer service bot. The company claims its agent will be able to “answer more questions, in more ways, in more places.” To accomplish this, Intercom has added features designed to improve Fin’s intelligence and help it […]
Salesforce Gives the Gift of Free AI Trailhead Courses Through 2025
This is my final dispatch from Dreamforce 2024. The conference did live up to the hype Salesforce chief executive Marc Benioff promised: We’d all be talking about artificial intelligence. For this issue of “The AI Economy,” read about how Salesforce is preparing non-technical workers to adapt to this third wave of AI. Although Agentforce requires […]
Salesforce’s Agentforce: What You Need to Know About the Autonomous AI Agent Platform
Welcome to another special edition of “The AI Economy.” Over the next few days, I’ll devote this newsletter to Salesforce’s annual customer conference. Today’s issue provides a closer look at the company’s autonomous AI agent platform, Agentforce, which will be formally introduced at Dreamforce next week. Calling it “what AI was meant to be,” chief […]
The Startup Converting Your Company’s Data Into Actionable Intelligence
I love speaking with entrepreneurs to understand better what they’re building and how it’ll impact our lives—it’s why I became a journalist. And some have fascinating stories that I’m glad I can tell, like with Bem. This is an early-stage data infrastructure company developing a solution many companies might have that could define a new […]
Deciphering the AI Tech Stack for the Enterprise
More and more people in business organizations are getting excited about using generative AI. But at the same time, employees are still unsure about how to capitalize on it for their work. For big companies, using new and amazing technologies can be a bit tricky compared to consumers and smaller businesses. Ensuring success requires having […]
Building AI Enterprise Apps with MindStudio; AI Fears Spread at Davos
Step into the post-launch era of OpenAI’s marketplace as I chat with Dmitry Shapiro, YouAI’s co-founder and CEO. Discover the unique features of its MindStudio developer platform, explore its parallels and distinctions from the GPT Store, and unravel its enterprise appeal. Plus, learn why Shapiro believes OpenAI is falling short in its mission. Also in […]