Archive
Tag: Enterprise AI
ServiceNow to Enterprises: Stop Asking AI for Advice. Start Letting It Work.
The average sales rep spends just 10 hours a week actually talking to customers, according to Ipsos research. Security teams watch vulnerability backlogs grow faster than they can triage them. HR desks generate more than 40 million cases a year—most of it routine, repeatable, and stubbornly manual. The problem isn’t talent. It’s that the work […]
ServiceNow Otto Is the Front Door to an AI Platform Built to Finish the Work
Enterprises have spent the past few years deploying AI across their organizations, only to find it stops short of actually finishing the job. Employees still navigate between applications, chase down approvals, and route their own requests. This is because most AI tools are built inside a single application, unable to cross the boundaries of departments […]
Why Unstructured Data Is the Hidden Brake on Enterprise AI
IN THIS ISSUE: Only 27 percent of business leaders say their data, processes, and applications are well-connected enough to support AI—even as 94 percent agree that connected data is essential to making it work. This week’s column examines why unstructured content has become the biggest obstacle to the agentic enterprise, and why solving it is […]
Slack’s GM Predicts Agents Will Soon Outnumber Humans on the Platform
Slack is about to become a place where most of its users don’t need it — at least not in any human sense. The platform has long been where work happens. That’s been the pitch since day one. But spend time with General Manager Rob Seaman and you start to wonder whether the work happening […]
This Adobe Sneak Uses AI to Rethink the Personalized Web
Cookies have long been the default tool brands reach for when personalizing the web. For over 30 years, small text files stored in browsers have given companies a window into how users move across the web—and a way to tailor ads and content accordingly. But privacy regulations such as GDPR and CCPA, restrictions in browsers […]
Adobe Must Defend Its Creative Advantage as AI Transforms Design Tools
Adobe kicks off its annual Summit in Las Vegas this week with more to prove than usual. The company that once defined the creative software market is now navigating an AI shift that threatens to make its tools less essential—and its premium pricing harder to justify. Not only that, but it’s navigating these waters without […]
AWS Unveils Agent Registry to Bring Order to Enterprise AI Sprawl
Every major enterprise software vendor—Amazon Web Services, Microsoft, Salesforce, ServiceNow, SAP—is racing to plant a flag in what they’ve variously dubbed the “frontier firm” or the “agentic enterprise.” The pitch is the same regardless of the branding: the future of work runs on digital labor. But as agent deployments multiply, so does the risk. Knowing […]
ServiceNow’s Context Engine Infuses AI Agents With the Know-How to Act
An AI agent is only as good as the information it has. To ensure optimal performance, ServiceNow has developed what it calls the Context Engine, an enterprise-grade tool that pairs AI agents with an organization’s institutional knowledge, relationships, and decision history. It’s the centerpiece of a broader set of announcements the company is making on […]
Slackbot Steps Into the AI Spotlight
For more than a decade, Slack has positioned itself as a place where work happens (remember this commercial?). It has become a central part of how teams communicate and collaborate. But one of its most overlooked features—the Slackbot—is now stepping into a much bigger role and becoming what Salesforce describes as the “ultimate teammate.” Slackbot […]
HubSpot Moves Breeze Agents to Outcome-Based Pricing
HubSpot is restructuring how it charges for its Breeze AI agents, moving to a model in which customers pay for results rather than by usage. It’s a significant bet that the company can deliver measurable value at a moment when business leaders are scrutinizing every AI line item. “Businesses are being asked to make big […]