Tag: Customer Service AI

Zendesk Says AI ARR Could Hit $400M to $500M in 2026

December 2, 2025

Artificial Intelligence, Business, Enterprise, Generative AI, The AI Economy
Dialpad Launches Agentic AI That Can Solve 70% of Customer Requests

October 9, 2025

Apps, Artificial Intelligence, Business, Enterprise, Generative AI, Quick Bites, The AI Economy
Zendesk’s Resolution Platform Gains Voice AI, Video Support, and HyperArc Analytics

October 8, 2025

Artificial Intelligence, Business, Enterprise, Generative AI, The AI Economy
Sierra Debuts Voice Sims to Train AI Agents for Chaotic Customer Calls

September 11, 2025

Artificial Intelligence, Business, Enterprise, Generative AI, The AI Economy
What Salesforce Discovered by Letting AI Run Its Help Portal

July 15, 2025

Apps, Artificial Intelligence, Business, Enterprise, Generative AI, The AI Economy
Google’s Customer Engagement Suite Gets Human-Like AI Agents with Voice, Emotion, and Video Support

April 11, 2025

Apps, Artificial Intelligence, Business, Enterprise, Generative AI, Marketing
Zendesk’s New AI Resolution Platform Aims to Tackle Customer Service’s Biggest Question

March 26, 2025

Apps, Artificial Intelligence, Business, Enterprise, Marketing
Intercom Expands Fin Agent with Multimodal AI, Adding Voice, Image Support, and Third-Party Integrations

March 20, 2025

Apps, Artificial Intelligence, Business, Enterprise, Generative AI, Marketing
Zendesk Unveils AI Dynamic Pricing Plan to Make Service Automation More Flexible

November 11, 2024

Artificial Intelligence, Business, Enterprise
‘It Delivers’: Intercom’s Next-Gen Fin AI Agent Switches from OpenAI to Anthropic

October 12, 2024

Apps, Artificial Intelligence, Business, Enterprise, Generative AI